Team Leader - Student Hub Advisors

Salary: £33,637.50 per annum

Employment type: Fixed Term Contract for 12 months

Hours per week: 37

Up to 2 evening shifts per week between Monday and Friday (11.30am to 8pm) and up to 5 Saturday shifts (9am to 2pm) during teaching weeks**

Reporting into: Campus Manager

Department: Student Experience

Click here to read the full job description and view our excellent benefits here

This role will be based full time from our Birmingham Campus.

About Arden University:

We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.

There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.

About our Department:

The Student Experience team is dedicated to supporting and empowering students throughout their journey at Arden. They provide wellbeing support, academic guidance, career development, and engagement initiatives, ensuring every student feels connected and equipped for success. Our focus on innovation and continuous improvement helps create an inclusive and enriching learning environment.

About the Opportunity:

As a Team Leader for the Student Hub Advisors, you will lead a team who are the primary point of contact for our student body, delivering exceptional customer service to our students. In this key role you will drive exceptional customer care, allocate work, and focus on the professional development of our Student Hub team. You’ll be responsible for training, coaching, and empowering Student Hub Advisors to resolve enquiries promptly and effectively, while handling escalated cases to ensure an exceptional student experience.

** Saturday Shifts are paid at a higher rate plus a weekday off in lieu. Working hours outside teaching weeks will be normal business hours Monday to Friday

About You:

We’re looking for a motivated and experienced professional who can bring strong people management skills and a student-focused mindset to our team. You will have:

• Significant experience in leading, developing and motivating teams within a customer service environment.

• A proven ability to manage resources effectively to ensure high levels of satisfaction and service delivery.

• Excellent organisational skills with the ability to thrive in a fast-paced and dynamic environment.

• A focus on empowering your team and and getting the best out of them.

• Excellent data analysis and reporting skills to demonstrate the impact and value of your team’s work.

• A proactive, solutions-focused mindset with a commitment to continuous improvement.

• Experience within the Higher Education sector is desirable but not essential.

Why Arden:

At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:

• 30 days holiday + bank holidays on-top, and even a Christmas closure!

• A generous Aviva pension plan, company contributions starting from 7%

• BUPA Cash Plan

• Private Medical Insurance

• Access to Perkbox benefits

• Study any Arden course for free, with a discount for all family and friends

• Plus, other excellent benefits

• Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education
  

Our Values:

Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.

There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations.

Closing Date: Monday 28th September

We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.

If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for Student Experience roles due to a conflict of interest related to system access.

Application Process:

You will be asked to submit a cover letter (approximately no more than two sides of A4 as a guideline) to tell us how your experience, skills and achievements demonstrate your suitability for the role. We welcome examples from your current or previous roles, as well as transferable experience that shows your potential to succeed in this position. In your response, please consider the following areas:

1. Leading, supporting and developing individuals or teams.

2. Delivering excellent customer/student support and positive outcomes.

3. Using data, insight or evidence to inform decisions and improve performance.

4. Building and maintaining effective working relationships with a range of stakeholders.

5. Identifying opportunities for improvement and supporting or implementing positive change.

Equity, Diversity & Inclusion:

Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role.

If you wish to be considered under this scheme, you can indicate via the application form below. By doing so, you are also consenting for this information to be shared with the hiring team. For more details on what qualifies as a disability under the Disability Equality Act 2010, please refer to the guidance here.

As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.

Sponsorship statement:

Please be aware that we do not provide sponsorship for this role. However we welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.