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Jobs / Customer Service Team Lead in United Kingdom
1 month ago
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Itw·1 month ago
1 month ago

Team Leader – Transducer Production

High Wycombe, United KingdomMid · 2-5 yearsCustomer Service Team Lead

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Must-have skills for this role

  • lean manufacturing
  • fault-finding
  • electromechanical products
  • assembly

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What you'll do

  • Maintain a safe, organised, and efficient work area, ensuring equipment is used only by trained personnel. Support stock accuracy, follow PPE and ESD requirements, and uphold high housekeeping and 5S standards.
  • Promote productive working practices, minimise downtime, and support the ongoing development and training of team members.
  • Assemble, test, and calibrate products to quality standards using approved procedures and documentation. Provide technical support, fault-finding expertise, and work closely with Engineering, Quality, Planning, Purchasing, and Service teams.
  • Help ensure products are delivered on time and to the highest quality standards. Proactively communicate and resolve issues that may impact customer delivery, while supporting continuous improvement initiatives and key performance measures.
  • Complete performance management tasks, objectives, and departmental administration accurately and on time. Follow all health, safety, and compliance requirements, including accident reporting, risk assessments, COSHH regulations, and company procedures.

What they're looking for

  • Strong knowledge of manufacturing and Lean Manufacturing principles.
  • Excellent fault-finding and diagnostic skills.
  • Ability to read and interpret engineering and manufacturing drawings.
  • Experience working with electromechanical products and systems.
  • Strong organisational and problem-solving abilities.
  • Good communication skills with the ability to influence and support others.
  • Computer literacy, including Microsoft Outlook and Excel.
  • Commitment to quality, safety and continuous improvement.
  • Ability to work flexibly and undertake a wide range of operational tasks.
  • Physical capability to safely handle and move mechanical equipment and components.

Nice to have

  • Level 4 qualification in Electrical or Mechanical Engineering.
  • Degree or equivalent qualification in Engineering or Manufacturing.
  • Equivalent experience will also be considered.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Job Description:

Instron are seeking a highly motivated and technically skilled Team Leader to join our Transducer production team based at our High Wycombe site. As a Team Leader you will play a key role in ensuring a safe and efficient working environment, driving operational improvements, supporting inventory management activities, and helping to develop colleagues within the production team.

Key Responsibilities

  • Health, Safety & Workplace Organisation - Maintain a safe, organised, and efficient work area, ensuring equipment is used only by trained personnel. Support stock accuracy, follow PPE and ESD requirements, and uphold high housekeeping and 5S standards.
  • Team Support & Development - Promote productive working practices, minimise downtime, and support the ongoing development and training of team members.
  • Technical Knowledge & Problem Solving - Assemble, test, and calibrate products to quality standards using approved procedures and documentation. Provide technical support, fault-finding expertise, and work closely with Engineering, Quality, Planning, Purchasing, and Service teams.
  • Customer & Quality Focus - Help ensure products are delivered on time and to the highest quality standards. Proactively communicate and resolve issues that may impact customer delivery, while supporting continuous improvement initiatives and key performance measures.
  • Administration & Compliance - Complete performance management tasks, objectives, and departmental administration accurately and on time. Follow all health, safety, and compliance requirements, including accident reporting, risk assessments, COSHH regulations, and company procedures.

Skills & Competencies

  • Strong knowledge of manufacturing and Lean Manufacturing principles.
  • Excellent fault-finding and diagnostic skills.
  • Ability to read and interpret engineering and manufacturing drawings.
  • Experience working with electromechanical products and systems.
  • Strong organisational and problem-solving abilities.
  • Good communication skills with the ability to influence and support others.
  • Computer literacy, including Microsoft Outlook and Excel.
  • Commitment to quality, safety and continuous improvement.
  • Ability to work flexibly and undertake a wide range of operational tasks.
  • Physical capability to safely handle and move mechanical equipment and components.

Experience Required

You will ideally have experience in:

  • Assembly and disassembly of mechanical or electromechanical products and machinery.
  • Testing, calibration and fault diagnosis of electromechanical equipment.
  • Product repair and technical troubleshooting.

Qualifications

While full training will be provided, the following would be advantageous:

  • Level 4 qualification in Electrical or Mechanical Engineering.
  • Degree or equivalent qualification in Engineering or Manufacturing.

Equivalent experience will also be considered.

Company

Itw
High Wycombe, United Kingdom

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Itw's careers site·first seen 2 Aug 2026·last verified 8 Sept 2026·How we source jobs

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