Technical Account Manager, Enterprise Support New Zealand

As an Enterprise Account Technical Manager, you'll operate as a trusted technical consultant, earning trust across our strategic customers in New Zealand and having a direct impact in helping them gain maximum value from cloud technology. You'll craft and execute strategies to drive customer adoption and use of AWS services while providing expert guidance on architecture, support strategies, project planning, and operational excellence.

Working with some of the most iconic businesses in the country, you'll provide technical leadership and consultative expertise across the customer lifecycle. This role offers opportunities to develop your technical and consulting skills while solving challenging problems in cloud adoption, migration, and optimization. You'll collaborate with cross-functional teams to ensure customer success while building long-term relationships that enable business transformation.

Key job responsibilities
Build solutions and provide technical guidance as a trusted advisor, ensuring AWS environments remain operationally healthy while reducing cost and complexity
Develop trusting relationships with customers at all levels, understanding their business needs and technical challenges to drive meaningful technology discussions about incidents, trade-offs, and risk management
Consult with a range of stakeholders from developers through to C-suite executives, crafting strategies that help customers achieve their business objectives through effective cloud adoption
Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers to deliver comprehensive customer support
Proactively identify opportunities for customers to gain additional value from AWS, including providing detailed reviews of service disruptions, metrics, and pre-launch planning

A day in the life
As a Technical Account Manager (TAM), your day begins with reviewing customer operational metrics and preparing for strategic meetings. You might start with a workshop helping a retail customer architect their cloud solution, followed by collaborating with account teams to develop approaches for an upcoming migration project. After lunch, you'll lead a technical discovery session with a healthcare customer exploring analytics solutions, then spend time reviewing architectural designs and providing best practice guidance. Throughout the day, you'll be building relationships, solving complex problems, and ensuring customers maximize their AWS investment.

About the team
At Amazon Web Services, we don't mind being called "peculiar." We have our own way of doing things. We're obsessed with customers, we see beauty in simplifying the complex, and we're comfortable with being misunderstood. This peculiar approach is part of our culture - focused on removing obstacles so builders can build - are part of why our people enjoy working in AWS.

Our team combines technical excellence with a customer-focused approach to help organizations across New Zealand realize the full potential of cloud technology. We're a group of passionate cloud technologists who thrive on solving complex problems and delivering transformative results for our customers. As we continue to rapidly expand in New Zealand, you'll have abundant opportunities to develop your technical, consulting, and leadership skills. You'll work alongside talented cloud experts while expanding your knowledge of AWS products, receiving mentorship, and gaining AWS certifications in a supportive, innovative environment.

We’re passionate about supporting the needs of our people and their family members. Benefits include Medical Cover, Employee Assistance Programs and Global Mobility opportunities.

Basic Qualifications

- 5+ years of technical engineering experience
- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
- Experience working with or evaluating AI systems

Preferred Qualifications

- Experience with AWS services or other cloud offerings
- Experience in internal enterprise or external customer-facing environment as a technical lead
- Experience working in a customer-facing role

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.