Nokia·Telecom·18 hours ago
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Technical Care Specialist
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What you'll do
- Support customers in line with contractual service agreements
- Support internal Nokia stakeholders in pre- and post-sales activities
- Act as first level contact for software and hardware incidents or requests
- Ensure readiness of service delivery
- Provide recommendations to product houses on design for serviceability aspects
- Escalate key issues to appropriate functions
What they're looking for
- Experience in customer support for software and hardware incidents
- Understanding of contractual service agreements
- Ability to manage pre- and post-sales technical and non-technical inquiries
- Experience with service delivery processes
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Care (CAR) comprises the support of customers (in line with contractual service agreements) and internal Nokia stakeholders in pre- and post-sales activities with technical and non-technical topics, including first level contact with customers for software and hardware incidents or requests. Ensures readiness of service delivery and covers the provision of recommendations to product houses on design for serviceability aspects. Contains escalation of key issues to appropriate functions.
Telecom
Company
NokiaTelecom
Mexico
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