Technical Consumer Experience Center (CXC) Specialist - Sennheiser

We are currently hiring a Technical Consumer Experience Center Specialist to support consumers with technical challenges and product-related queries. You will provide expert troubleshooting and customer service, collaborating with international teams. Ideal candidates have experience in technical support or customer service, preferably within consumer electronics.

Skills

• technical troubleshooting
• customer support
• product support
• root cause analysis
• consumer case management
• crm systems
• ticketing systems
• audio product knowledge
• consumer electronics knowledge
• fluency in english
• stakeholder collaboration
• process improvement
• written communication
• verbal communication