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davidkennedyrecruitment·2 months ago

Technical Customer Support (German)

Lisbon, PortugalOn-siteInternshipMid · 2-5 yearsH1B likely

About this role

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a German speaking Technical Customer Support to join their team in Lisbon.

Position: Technical Customer Support

Location: Lisbon, Portugal

Work model: On site

Employment type: Fixed term (6 months) with possibility of extension / permanent contract

 

DUTIES AND RESPONSIBILITIES:

  • Handle customer interactions across various communication channels, including phone, email, live chat, and social media

  • Provide clear and accurate information in response to customer inquiries, following established company policies and procedures

  • Assist with general questions, product or service information, and basic technical support

  • Respond to incoming customer requests and accurately document relevant case details in the appropriate systems

  • Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary

  • Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure

  • Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors

  • Offer feedback to improve service processes and contribute to team knowledge sharing.

 

REQUIREMENTS:

  • Native / fluent in German both verbal and written. Fluent in English (minimum B2 level)

  • Strong verbal and written communication skills across various platforms (phone, email, chat, social media)

  • Basic understanding of customer service principles and the ability to follow standard procedures

  • Ability to handle technical inquiries and troubleshoot common issues with guidance

  • Ability to quickly learn new softwares and technologies

  • Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment

  • Organized, detail-oriented, and able to manage multiple tasks simultaneously

  • Willingness to learn and adapt in a fast-paced or evolving support environment.

 

OFFER:

  • Competitive salary with performance-based incentives

  • Professional growth opportunities within the BPO industry

  • Collaborative and supportive work environment

  • Access to exclusive travel perks and discounts

  • And many more!

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