Technical Product Specialist

Product Specialist at Clarisights: Tactical Wizard at the Heart of Our Business

Are you a data-driven insight generator ready to dive deep into marketing analytics and support multi-million dollar portfolios? Clarisights seeks exceptional Product Specialists who can transform complex data into actionable insights for some of the world's most innovative, influential companies: Uber, Delivery Hero, HelloFresh, Universal Music Group, and many more.

Role Overview

As an Product Specialist at Clarisights, you're the tactical wizard at the heart of our business. You'll support Customer Success Managers, working hands-on with our powerful platform to deliver exceptional value to our customers. Your role is crucial in translating customer needs into technical specifications and turning data into insights that drive business decisions.

What sets this role apart is your ability to work with a diverse tech stack, your hands-on experience in building reports and dashboards, and your knack for using data analysis tools. You'll be the go-to person for tactical execution, supporting high-agency relationships with both external and internal stakeholders, and continually finding ways to improve our customers' decision-making through data-driven insights.

Key Responsibilities

• Assist in pilot projects, helping to define success criteria and clearly define customer / business requirements translate customer needs into product features

• Build and optimize dashboards that showcase Clarisights' value proposition

• Contribute to growth strategies with data-driven insights

• Help manage and grow relationships with large international customers

• Identify and execute on expansion opportunities within customer organizations

• Continuously optimize customer processes and drive product adoption

• Work hands-on with the Clarisights platform and various data analysis tools

• Build and maintain reports and dashboards using customer and Clarisights tech stacks

• Translate customer requests into technical specifications for the engineering team

• Assist in feature prioritization and delivery

• Provide tactical support for go-to-market strategies and product marketing initiatives

• Serve as a key liaison between customers, PMs, and the engineering team

Ideal Candidate

We're looking for individuals who excel in three core areas:

1. Data Analysis and Insight Generation: You have a knack for turning raw data into meaningful insights. You're comfortable working with large datasets and have experience using tools like Python or R for data analysis.

2. Technical Proficiency: You have hands-on experience with BI tools, data storage solutions, and analytics platforms. You're adept at building reports and dashboards and can quickly learn new tools and technologies.

3. Customer Understanding: You have the ability to understand customer needs and translate them into technical requirements. You're curious about how businesses operate and how data can drive their success.

Experience - 3 - 5 years

What Makes an Exceptional Product Specialist at Clarisights?

• Problem-solving skills with a tactical, execution-focused mindset

• Technical curiosity and the ability to quickly learn new tools and systems

• Deep appreciation for data: its sources, storage, usage, and business-transforming potential

• Excellent communication skills, able to explain complex technical concepts to non-technical stakeholders.

Technical Landscape

At Clarisights, Product specialists work extensively with a diverse technical ecosystem. Familiarity with these tech stacks is crucial for success in this role:

Customer Stack:

• BI Tools: Looker, Clicksense, Tableau

• Hybrid Solutions: Datorama, Mode Analytics, Metabase, Domo

• Storage & Compute: GCP, Bigquery, Snowflake, Redshift, Azure Cloud

• Essentials: Excel, Google Sheets, SQL

Clarisights Stack:

• Metabase (Metadata layer)

• Kibana (ELK Stack)

• Graphana (Metrics)

Competitor Stack:

• Funnel, Supermetrics, Datorama, Adverity, Fivetran

Hands-on experience with Excel, Google Sheets, SQL, and at least one BI tool is expected. Knowledge of Python or R for data analysis is a significant plus. Your ability to work with these tools and quickly learn new ones will be key to your success as an PS at Clarisights.

The Problem Lifecycle

As an PS you'll be deeply involved in various stages of the problem lifecycle, including:

1. Analyzing customer data and reporting challenges

2. Building and optimizing dashboards and reports

3. Assisting in data integration and quality assurance

4. Supporting pilot execution and feedback collection

5. Helping transition pilots to full implementation

6. Continuously improving product usage through data-driven insights

7. Supporting upsell opportunities with detailed analytics

Your Journey at Clarisights

When you join Clarisights as an Product Specialist , your path to success is clearly defined:

1. Months 0-3: Immerse yourself in our product, customers, and processes. You'll learn to execute assignments with support from Customer Success Managers and other team members.

2. Months 3-6: Begin to independently manage tasks and internal stakeholders. You'll take ownership of small projects and portions of larger projects.

3. Month 6 onwards: Start to independently handle customers with support from CSMs. You'll gradually take on more strategic responsibilities.

This structured progression ensures you're well-equipped to grow from a tactical wizard into a strategic thinker, setting you up for success.

Application Process

Our hiring process takes 2-3 weeks and includes:

1. Culture and Fit Interview: Over a 30-minute call we will outline the opportunity, review your work experience, and look for signs and evidence of culture fit.

2. Round 1 Interview: You will a member of the Customer Success Team. Technical interview focused on data analysis skills

3. Assignment: Over a short call you will be given an assignment that will involve working with data and making a presentation. You will connect with a peer to understand the expectations from the assignment. We expect applicants to revert with their submissions in a week.

4. Assignment presentation: 60-90 min presentation and discussion about the assignment

5. Meet the founders: Meet at least one of Clarisight's founders.

6. Offer and Closing: Finally you will meet a member of the talent team to close on your compensation details and date of joining. Welcome to Clarisights!

We welcome applicants with 2-8 years of relevant experience. If you're excited about turning data into business insights and ready to be at the heart of a fast-growing SaaS business, we want to hear from you!

Clarisights is an equal-opportunity employer that welcomes applicants from all backgrounds.