Technical Project Manager

Indra is one of the leading global technology and consulting companies and the technological partner for core business operations of its customers worldwide. It is a world-leader in providing proprietary solutions in specific segments in Transport and Defence markets, and the leading firm in Digital Transformation Consultancy and Information Technologies in Spain and Latin America through its affiliate Minsait. Its business model is based on a comprehensive range of proprietary products, with a high-value focus and with a high innovation component. In the 2024 financial year, Indra achieved revenue of € 5.5 billion, 60,000+ employees, a local presence in 46 countries and business operations in over 140 countries.

As the technological partner for its customers’ key operations, Indra is at the core of their business, and Indra’s four values guide everything we do:

Innovation - Our capacity for innovation, cutting-edge solutions, and specialised team of professionals enables us to drive a safer, more connected future through technology.

Trust - We work with strength, commitment, and reliability, delivering quality solutions to build trust with customers, employees, partners, investors, and society.

Connection - We harness the power of collaboration, connect ideas and solutions, and adapt to our customers’ needs, supporting them on the path to a better future.

Foresight - We anticipate future needs to make the world safer and more connected, transforming our experience and knowledge into solutions for a better tomorrow.

The Technical Project Manager will provide senior project management leadership across the technical and operational workstreams required to transition the NGT Solution into a fully operational Managed Service. The role will manage the end-to-end delivery journey from development and integration through SIT, UAT, Operational Readiness Testing (ORT), Pilot, Go-Live, Hypercare and transition to BAU/OPEX.

The role is responsible for bringing together the requirements, plans, milestones, dependencies and deliverables from each operational and technical workstream into a single integrated delivery plan, ensuring that the people, processes, technology, suppliers, documentation, training and support capabilities required to operate the service are delivered and ready at the appropriate stage.

This is not a hands-on technical engineering or architecture role. The successful candidate must instead combine strong senior Project Management capability with sufficient technical, service-management and Managed Services knowledge to understand how the end-to-end production service operates, challenge technical and operational workstream leads, identify gaps and dependencies and drive delivery to closure.

The role is client-facing and requires an individual who can manage expectations, communicate complex delivery issues clearly, provide confidence in the delivery position and present effectively at senior management, client governance and Board level.

This role requires a senior delivery leader rather than a project administrator or hands-on technical engineer. The successful candidate will project-manage the end-to-end journey into production, bring together the requirements and outputs from each workstream, challenge and escalate where required, and maintain a clear, credible delivery position for both internal leadership and the client.

The Technical Project Manager must understand the technical and operational content sufficiently to identify gaps, challenge assumptions and determine whether workstreams are genuinely on track and ready, without being responsible for performing the specialist technical work themselves.

Core Responsibilities

• Integrated Managed Services Delivery Plan
• End-to-End Delivery Lifecycle
• Workstream Delivery Management
• Cross-Functional Coordination
• End-to-End Service Integration
• Technical & Operational Dependency Management
• Requirements & Traceability
• Planning & Scheduling
• RAID & Decision Management
• Client & Stakeholder Management
• Senior Governance & Board Reporting
• Supplier Management
• Operational Readiness & Service Transition
• Production Supportability
• Change & Release Dependencies
• Transition to BAU / OPEX

Requirements

·        7+ years' project management experience, including significant experience operating as a Senior Project Manager on complex technology, operational or Managed Services programmes.

·        Strong Project Management capability; this role is not intended for a PMO coordinator or project administrator.

·        Proven delivery experience across IT infrastructure, applications, integrations and operational service environments.

·        Strong understanding of end-to-end production service operations, IT Service Management and Managed Services.

·        Experience managing delivery across multiple technical and operational workstreams and senior subject-matter experts.

·        Experience managing the transition of complex solutions from development through test, service transition, operational readiness, production deployment and BAU support.

·        Strong client-management experience, including expectation management, negotiation of priorities and commitments, escalation management and maintaining confidence during challenging delivery periods.

·        Demonstrable experience preparing and presenting complex programme information to senior executives, governance boards and client leadership teams.

·        Ability to translate technical and operational detail into clear business-level messages covering impact, risk, options, recommendations and decisions required.

·        Strong RAID, dependency, milestone, critical-path and resource management.

·        Demonstrable experience recovering delayed or unclear workstreams and establishing delivery control.

·        Experience coordinating third-party suppliers and internal delivery organisations.

·        Strong knowledge of project delivery methodologies and tools, including Microsoft Project.

·        Recognised Project Management qualification such as PMP, PRINCE2 or equivalent.

Highly Desirable Experience

·        Public transport, ticketing, payments or other mission-critical / 24x7 operational environments.

·        ServiceNow, Maximo or comparable ITSM / CMMS platforms.

·        Cloud / AWS environments and complex systems integration.

·        Cybersecurity, PCI, payments or regulated services.

·        Field-service, hardware or device-maintenance operations.

·        Operational Readiness Testing (ORT), service acceptance, Pilot or Go-Live mobilisation.

·        Large-scale multi-supplier Managed Services environments.

Benefits

• Holidays: 24 days per annum + Irish bank holidays (options to buy/sell days)
• Pension – 7% employee and 7% employer
• Private medical insurance (including dental & optical)
• Flexible/hybrid working options
• Charitable initiatives
• Learning and development programs
• Travel & expense allowances
• Innovative & collaborative work environment

Indra is an equal employment opportunity employer. Applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability or other characteristics protected by law.