Technical Services Site Representative, Industrial Wood - Aurora, CO
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What you'll do
- Interacts with customer or Sherwin-Williams facility onsite in-person to provide product and application support, information; ensures the best technical service possible.
- Answers customers' technical or scientific questions regarding product or service and operation or maintenance including application and equipment.
- Converses with customers to obtain information, identify problem, and provides technical assistance and solutions.
- Liaises between technical, sales, and operations (plants and facilities).
- Trouble shoots and/or refers complaints of product or service issues to appropriate functions for investigation and resolution.
- Coordinates customers' service needs with other departments as required to ensure customer centric focus.
- Resolve complaints about product and application, explains how to use product or service correctly.
- Is familiar with technical processes, business processes and current trends in the industry.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
The Site Technical Services Representative interacts with customer or Sherwin-Williams facility onsite in-person to provide product and application support, information; ensures the best technical service possible. Answers customers' technical or scientific questions regarding product or service and operation or maintenance including application and equipment. Converses with customers to obtain information, identify problem, and provides technical assistance and solutions. Liaises between technical, sales, and operations (plants and facilities). The TSR trouble shoots and/or refers complaints of product or service issues to appropriate functions for investigation and resolution. Coordinates customers' service needs with other departments as required to ensure customer centric focus. Resolve complaints about product and application, explains how to use product or service correctly. Is familiar with technical processes, business processes and current trends in the industry.
Additional Information:
- This position is a field position and will be expected to travel at least 20% of the time.
- This position is also eligible for [bonus] [commissions] [long-term incentive compensation awards] based on performance and subject to the terms of the Company’s applicable plans.
- This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits. Additional benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, and holidays.
- Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships.
Company
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