Technical Specialist

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Brisbane, Melbourne or Sydney, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

As a Technical Specialist, you'll be responsible for driving technical excellence across our Superannuation and Life Insurance claims team. You'll partner closely with Case Managers, Team Leaders and our insurer partners, providing expert guidance on Group Life Insurance claims, including TPD, Income Protection and Terminal Illness claims.

Through coaching, quality support and continuous improvement initiatives, you'll help ensure the highest standards of claims management and customer service are consistently achieved.

This is a permanent full-time opportunity and can be based in  Brisbane, Melbourne or Sydney, with flexibility to work from home 3 days per week following training.

YOUR RESPONSIBILITIES

• Provide technical guidance and support to Case Managers across Group Life Insurance claims (TPD, Income Protection and Terminal Illness).

• Coach and mentor claims teams to build technical capability and promote best practice claims management.

• Partner with Team Leaders and insurer stakeholders to ensure consistent, high-quality claims outcomes.

• Identify continuous improvement opportunities and implement initiatives to enhance claims processes and customer experience.

• Support claims reviews, quality assurance activities and technical discussions to maintain compliance with legislation, policy and business requirements.

• Contribute to achieving team performance, quality and customer service targets through expert technical leadership.

ABOUT YOU

• Demonstrated experience in Life Insurance and/or Superannuation claims, with strong technical knowledge of TPD, Income Protection and Terminal Illness claims.

• Experience coaching, mentoring or providing technical support within a claims environment.

• Strong understanding of relevant legislation, policy interpretation and claims best practice.

• Excellent stakeholder management skills, with the ability to collaborate effectively across teams and with external partners.

• Strong written and verbal communication skills, with the ability to explain complex technical concepts clearly.

• A continuous improvement mindset with the ability to identify opportunities to enhance processes and team capability.

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A diverse and collaborative team culture like no other
• Flexibility to work from home to support work/life balance
• A corporate wellbeing program with discounted health insurance and gym membership
• Generous discounts from over 350 retailers through our RewardsHub program
• Comprehensive learning and development opportunities to help you reach your full potential
• Access to support and counselling services with work or personal matters, through our Employee Assistance Program
• Companywide events to stay connected and celebrate success
• Entitlement to annual company incentive scheme + salary reviews
• Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.