Clarivate·17 days ago
17 days ago
Technical Support Analyst
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What you'll do
- provide product support to external and internal clients that will encompass both functional and technical aspects
What they're looking for
- technical support
- customer support
- troubleshooting
- oracle
- sql server
- microsoft office
- web servers configuration
- sql queries
- iis
- incident management
- service level agreements
- customer feedback reporting
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
We are looking for a Technical Support Analyst to join our team in Ann Arbor! In this role you will provide product support to external and internal clients that will encompass both functional and ...
Skills
- technical support
- customer support
- troubleshooting
- oracle
- sql server
- microsoft office
- web servers configuration
- sql queries
- iis
- incident management
- service level agreements
- customer feedback reporting
- documentation
- stakeholder communication
- collaboration with it teams
- vendor management
Company
Clarivate
Ann Arbor, United States of America
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