Technical Support Engineer 2 - AI Networking
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What you'll do
- Answering questions about the installation, operation, configuration, customization and use of Dell Technologies products
- Providing remote diagnostic technical support for critical matters using our systems
- Analyzing issues with customer products, identifying causes, recommending solutions and documenting problems
- Resolving AI Networking solutions as part of a team
- Working with global enterprise customers to resolve the issues reported in their infrastructure
- Contributing to HW and SW quality by reporting bugs to the Product Quality Team
What they're looking for
- Experience in resolving AI Networking solutions as part of a team
- Experience working with global enterprise customers to resolve issues reported in infrastructure
- Experience in Cloud, Datacenter, and Edge Networking Infrastructure, both traditional and Open Networking
- Experience in adjoining Lines of business like Compute, Storage
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
TecTechnical Support Engineer 2 – Dell & Nvidia AI Networking
At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge is we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.
Join us to do the best work of your career and make a profound social impact as a Technical Support Engineer 2 on our Solutions Support as a Service team supporting Dell & Nvidia AI Networking in Round Rock, Texas, Oklahoma City, Oklahoma.
What you’ll achieve
As a Technical Support Engineer 2, you will be responsible for resolving AI Networking solutions as part of a team. You will work with global enterprise customers to resolve the issues reported in their infrastructure, specifically in Cloud, Datacenter, and Edge Networking Infrastructure, both traditional and Open Networking, and in adjoining Lines of business like Compute, Storage. You will also be contributing to HW and SW quality by reporting bugs to the Product Quality Team.
Company
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