Technical Support Engineer
Sign up free to see how well your resume matches this role.
What you'll do
- Provides technical support to customers, field engineers, and certified technicians who are diagnosing, troubleshooting, repairing, and debugging complex computer systems and/or complex software.
- Responds to situations where standard documented processes have failed to isolate or fix problems in malfunctioning equipment and software.
- Reports design, reliability, and maintenance problems or bugs to design engineers/software engineering.
- May be involved in customer training and installations.
- Provides direct support to customers/users where the product is highly technical or sophisticated in nature, such as with systems level software, and where the user may have a technical background.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Provides technical support to customers, field engineers, and certified technicians who are diagnosing, troubleshooting, repairing, and debugging complex computer systems and/or complex software. Responds to situations where standard documented processes have failed to isolate or fix problems in malfunctioning equipment and software. Reports design, reliability, and maintenance problems or bugs to design engineers/software engineering. May be involved in customer training and installations. Provides direct support to customers/users where the product is highly technical or sophisticated in nature, such as with systems level software, and where the user may have a technical background.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Company
Company facts come from this company's own listings. We only show what the postings themselves carry.