Alliance Recruitment Agency·2 months ago
2 months ago
Technical Support Engineering Lead
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What you'll do
- Provide technical support for SaaS integration platforms.
- Troubleshoot API integrations and data issues using SQL/MySQL.
- Perform root-cause analysis and debugging of complex technical issues.
- Monitor and analyze system logs and execution traces.
- Collaborate with customers, support teams, and developers.
- Create and maintain technical documentation, bug reports, and operational runbooks.
- Manage OAuth2 authentication and token lifecycles.
- Investigate data inconsistencies and perform data corrections.
What they're looking for
- Strong experience in Technical Support Engineering, Solutions Engineering, Integration Support, or Production Support roles.
- Hands-on experience with SQL (SELECT, JOIN, UPDATE, troubleshooting data issues).
- Strong understanding of REST APIs, Webhooks, JSON payloads, and HTTP protocols.
- Good understanding of OAuth2 authentication and token lifecycle management.
- Experience troubleshooting API integrations and SaaS platforms.
- Ability to read and analyze structured logs and execution traces.
- Experience with AWS CloudWatch or similar monitoring platforms.
- Understanding of AWS Lambda, SQS, and serverless architectures.
- Familiarity with cloud-based application troubleshooting.
- Experience supporting integrations involving: HubSpot, Shopify, Xero, QuickBooks, Stripe, Microsoft Business Central, Similar SaaS/ERP platforms.
- Strong working knowledge of MySQL.
- Ability to investigate data inconsistencies and perform controlled data corrections.
Nice to have
- Experience with AWS CloudWatch, Lambda, SQS, and Cognito.
- Exposure to SaaS Integration Platforms (Zapier, Make, Workato, Celigo, Boomi, MuleSoft, etc.).
- Experience with multi-tenant SaaS platforms.
- Knowledge of TypeScript and ability to understand application code for troubleshooting.
- Experience building support knowledge bases and operational runbooks.
- Familiarity with DevOps, CI/CD, and observability tools.
- Experience supporting enterprise integration platforms and workflow automation systems.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Technical SkillsStrong experience in Technical Support Engineering, Solutions Engineering, Integration Support, or Production Support roles.Hands-on experience with SQL (SELECT, JOIN, UPDATE, troubleshooting data issues).Strong understanding of REST APIs, Webhooks, JSON payloads, and HTTP protocols.Good understanding of OAuth2 authentication and token lifecycle management.Experience troubleshooting API integrations and SaaS platforms.Ability to read and analyze structured logs and execution traces.Cloud & InfrastructureExperience with AWS CloudWatch or similar monitoring platforms.Understanding of AWS Lambda, SQS, and serverless architectures.Familiarity with cloud-based application troubleshooting.Integration KnowledgeExperience supporting integrations involving:HubSpotShopifyXeroQuickBooksStripeMicrosoft Business CentralSimilar SaaS/ERP platformsDatabase KnowledgeStrong working knowledge of MySQL.Ability to investigate data inconsistencies and perform controlled data corrections.Analytical SkillsExcellent root-cause analysis and debugging skills.Ability to work independently in ambiguous technical situations.Strong problem-solving and investigative mindset.Communication & DocumentationExcellent written communication skills.Experience writing detailed bug reports and technical documentation.Ability to communicate effectively with customers, support teams, and developers.EducationBachelor's Degree in Computer Science, Information Technology, Engineering, or related field.Preferred RequirementsExperience with AWS CloudWatch, Lambda, SQS, and Cognito.Exposure to SaaS Integration Platforms (Zapier, Make, Workato, Celigo, Boomi, MuleSoft, etc.).Experience with multi-tenant SaaS platforms.Knowledge of TypeScript and ability to understand application code for troubleshooting.Experience building support knowledge bases and operational runbooks.Familiarity with DevOps, CI/CD, and observability tools.Experience supporting enterprise integration platforms and workflow automation systems.Key SkillsTechnical Support EngineeringProduction SupportSQL / MySQLAWS CloudWatchAWS LambdaSQSREST APIsWebhooksOAuth2JSONSaaS IntegrationsHubSpotShopifyXeroQuickBooksStripeRoot Cause AnalysisIncident ManagementLog AnalysisTroubleshootingCloud TechnologiesTypeScript (Basic Reading)Knowledge Base ManagementDocumentationCustomer Support Engineering
Company
Alliance Recruitment Agency
Delhi NCR, India
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