Technical Support Specialist
Sign up free to see how well your resume matches this role.
What you'll do
- Ensure compliance with Manage the Job Cycle (MtJC) process
- Subject Matter Expert for their area of support
- Support the field technically through different media ( online , phone calls and technical papers)
- 24/7 Support for Critical Operations in the field when needed
- Share the knowledge across the organization by submitting best practices, case histories & lessons learned to the knowledge management database
- Follow up on field failures that requires Technology involvement and ensure that the learning is shared across the field
- Raise an alert across the Service Delivery organization whenever an unfamiliar technical issues arises on a job
- Coach other technical resources in their area of expertise
- Communicate to Engineering and Technology organization on issues and lessons learned related to different technologies
- PL specific responsibilities
- Handles special projects as required
What they're looking for
- Bachelor’s degree in science, technology, engineering or mathematics
- Displays initiative, is self-driven & flexible
- Strong analytical and problem solving skills
- Ability to develop and mentor others
- Availability on call outside of normal business hours
- Good communication skills
Nice to have
- Thorough understanding of PL technology and Service Delivery requirements
- Significant operational experience
- End to End knowledge of the drilling and completion process is an advantage
- Ability to learn and use various computer tools to prepare data and visualizations for analysis
- Ability to work independently
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
ESSENTIAL RESPONSIBILITIES:
• Ensure compliance with Manage the Job Cycle (MtJC) process
• Subject Matter Expert for their area of support
• Support the field technically through different media ( online , phone calls and technical papers)
• 24/7 Support for Critical Operations in the field when needed
• Share the knowledge across the organization by submitting best practices, case histories & lessons learned to the knowledge management database
• Follow up on field failures that requires Technology involvement and ensure that the learning is shared across the field
• Raise an alert across the Service Delivery organization whenever an unfamiliar technical issues arises on a job
• Coach other technical resources in their area of expertise
• Communicate to Engineering and Technology organization on issues and lessons learned related to different technologies
• PL specific responsibilities
• Handles special projects as required
QUALIFICATIONS/REQUIREMENTS:
• Bachelor’s degree in science, technology, engineering or mathematics
• Displays initiative, is self-driven & flexible
• Strong analytical and problem solving skills
• Ability to develop and mentor others
• Availability on call outside of normal business hours
• Good communication skills
DESIRED CHARACTERISTICS:
• Thorough understanding of PL technology and Service Delivery requirements
• Significant operational experience
• End to End knowledge of the drilling and completion process is an advantage
• Ability to learn and use various computer tools to prepare data and visualizations for analysis
• Ability to work independently
Reports To: Service Delivery Technical Manager
Company
Company facts come from this company's own listings. We only show what the postings themselves carry.