Technical Support Specialist

CMS

Job Description

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world:

• LifeVest, the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death.
• HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent.
• TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks.

Job Title: Technical Support Specialist (Apprentice)

Company: ZOLL Medical Italia Srl

Department: Administration

Discipline: Healthcare

Key Responsibilities

• Daily Monitoring: Review detected arrhythmia ECG episodes, assess patient compliance, and identify cases of missing data transmission.
• Patient Support: Provide direct assistance to patients for technical issues and collaborate with Territory Managers (TMs) to ensure resolution.
• Documentation Management: Compile daily reports and document complaints related to patient calls and resolved technical issues.
• Hotline Management:
  • Office Hours: Handle patient hotline inquiries (08:30–13:00 and 14:00–17:30).
  • After Hours: Participate in nocturnal and weekend shifts on a rotational basis with other members of the Italian Technical Support Team.

• Logistics Coordination: Communicate with logistics partners, TMs, and PSRs to organize equipment exchanges.
• Device Checks: Perform general and baseline checks following new device fittings.

Required Qualifications

• Native Italian speaker with fluency in English (written and spoken).
• Proficient in Microsoft Office tools.
• Strong interpersonal skills; respectful, friendly, and team-oriented, with the ability to communicate effectively both internally (with colleagues) and externally (with patients and customers).
• University degree in scientific discipline or certification as a cardiology technician.

Preferred Qualifications

• Previous experience as a Technical Assistant.
• Solid knowledge of cardiology principles and practices.
• Practical experience as an ECG technician.

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

RAL: 21.000+ticket restaurant