Technical Writer II

Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts’ comprehensive portfolio, including the CareLogic®, Credible™, and InSync® platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers. Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients.  Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services report as having the top ranked Behavioral Health EHR solutions.

As one of the largest EHR companies in the country, Qualifacts offers revolutionary support for behavioral health, human services, and rehabilitative services. The technology and solutions that we provide enhance how our customers deliver quality care, make it possible for them to achieve exceptional outcomes, and improve the lives of the individuals they serve. We draw upon 20 years of experience to inform our products and services, and the result is solutions that empower our customers to achieve interoperability goals, optimize efficiency, improve productivity, and maximize reimbursement. 

Qualifacts supports three platforms: CareLogic, Credible, and InSync. The EHR platforms, each uniquely positioned, allow us to serve all segment sizes within the market. 

If you want to work inside an atmosphere where innovation has purpose, and your ambition works to support our customers and those they serve, please apply today! 

This is an onsite position, 5 days/week, in the Vadodara office working the MID SHIFT. Hours are 1pm-10pm IST. Remote applicants will not be considered.

Job Description:  

• Must be able to create end-user and training manuals, installation guide, online help systems and end-user reference contents.  

• Write / Edit product related documents and develop new ideas for web content. 

• Must be able to translate user information into user-oriented information for both nontechnical & technical audiences.  

• Collaborate with the functional teams and define functional information about the product.  

• Should be proficient to use various technical documentation tools like, Frame maker, Rob help, Visio, Snag IT, and MS Office Suite.  

• Ability to conduct necessary research (by interviewing SMEs or studying existing material) to produce accurate, comprehensive documents.  

• Ability to create, assimilate, and convey technical material in a concise and effective manner. 

• Ability to design documents to increase both readability and usability. 

• Excellent written and verbal English language skills.  

• Advanced knowledge of Microsoft Office. 

• The ability to multi-task and manage multiple deadlines. 

• Ability to handle confidential and sensitive data/information discretely. 

Key Requirements:  

• 3+ years’ experience in writing end user manuals such as user guides, troubleshooting guide, installation guides, online help manuals.  

• Experience working with Microsoft Word to create the end user documentation. 

• Experience in creating manuals using MSTP guidelines. 

• Ability to communicate with SMEs to gather the necessary information about the product workflows. 

• Ability to think from the end user’ perspective while creating the documentation. 

• Ability to create documentation templates. 

• Ability to maintain the documentation version-wise. 

• Excellent verbal and written communication skills. 

• Knowledge of U.S. HealthCare products such as Electronic Medical Records and Practice management System is an advantage.