Technician - Field Service

In this role, you will make an impact in the following ways:

• Diagnose and complete less complex repairs to engines at the customer’s site.
• Engage customers in a courteous and professional manner, ensuring prompt and efficient attention to their needs.
• Use specialized tools and follow documented procedures to diagnose and complete repairs, including identifying and preparing required parts and tools.
• Perform preventative maintenance activities as per documented schedules and standards on engines and related components in the field.
• Escalate unresolved issues to more experienced Field Service Technicians and/or Supervisor.
• Complete required documentation, such as service worksheets, timesheets, warranty claims, and quality documents via handwritten forms or business system input screens.
• Identify additional service opportunities with customers.
• Complete training in line with skill and business requirements.
• Maintain service vehicle and tools for cleanliness and proper operation.
• Ensure adherence to all relevant Health Safety & Environmental (HSE) policies, procedures, and legislation, and report any issues/incidents to site management and supervisor.