Technology Solution Center Analyst

Join us as a Technology Solution Center Analyst, where you will provide high-quality technical support via phone and guide users through troubleshooting to resolve issues. This role requires proven experience in service desk or IT support, strong communication skills, and the ability to manage high call volumes. Ideal for candidates with a background in phone-based technical support.

Skills

• service desk
• it support
• technical support
• servicenow
• incident management
• troubleshooting
• hardware support
• software support
• network support
• access management
• customer service
• process improvement
• data privacy compliance
• remote work
• call center operations
• hardware infrastructure
• help desk
• it standards
• problem resolution
• multitasking
• prioritization