Technology Solution Center Specialist - Field Services Southwest

We are currently hiring a Technology Solution Center Specialist to provide technical support and complex problem resolution for enterprise technology environments. You will manage incidents, support end user software and hardware, and engage with vendors. Ideal candidates have experience in technical troubleshooting and customer service within IT environments.

Skills

• technical troubleshooting
• microsoft windows 10/11
• microsoft 365
• enterprise it environments
• device deployment
• incident management
• network concepts
• access points
• routers
• security practices
• ticketing systems
• technical support
• device imaging
• device setup
• device refresh
• change request execution
• network systems maintenance
• vendor engagement
• it project management
• it service management
• it systems management
• performance measurement
• service request management
• data architecture development
• workflow analysis
• mentoring