Tele Sales Executive

Tele Sales Executive – Job Description

Job Summary:

1. The Tele Sales Executive is responsible for generating sales through telephone calls, contacting potential and existing customers, explaining products or services, following up on leads, and achieving assigned sales targets.

Key Responsibilities

• Make outbound calls to prospective and existing customers.
• Explain products, services, features, benefits, and pricing to customers.
• Identify customer needs and recommend suitable products or services.
• Generate sales leads and convert prospects into customers.
• Follow up with leads and customers through calls, WhatsApp, email, or other channels.
• Maintain accurate records of customer interactions, leads, and sales.
• Achieve daily, weekly, and monthly sales targets.
• Handle customer questions, objections, and concerns professionally.
• Build and maintain strong relationships with customers.
• Coordinate with the sales and customer service teams to ensure smooth order processing.
• Update customer and sales information in CRM or company systems.
• Prepare regular sales and call reports for management.
• Stay updated on company products, promotions, and offers.
• Follow company sales procedures and customer communication standards.

Required Skills & Qualifications

• Higher secondary education or bachelor's degree preferred.
• Previous experience in tele-sales, telesales, telemarketing, or customer service is an advantage.
• Excellent verbal communication and interpersonal skills.
• Good convincing, negotiation, and sales skills.
• Customer-focused and target-oriented approach.
• Ability to handle rejection and work under sales pressure.
• Basic computer and CRM knowledge.
• Good Malayalam/English communication skills; additional languages are an advantage.
• Positive attitude, confidence, and professional telephone etiquette.