Telecommunications Officer
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What you'll do
- Complete the important tasks outlined on the Officer Shift Checklist, to record and follow up all job related incidences in the Officer Log
- Report broadband and telephone equipment defects to the relevant vendors
- Attend to complaints and enquiries referred to by Communications Assistant
- Highlight important events, special instructions and information to the team
- Handle follow ups passed over from the previous shift
- Handle and deliver the Hotel’s general emails to the relevant departments promptly for follow up
- Monitor the status of jobs in Guest Request Management system and highlight any service delays to the respective departments for follow up
- Monitor and ensure the accuracy of all call charges/postings in the PMS and Call Accounting system
What they're looking for
- Minimum ‘O’ level education with 5 credits or Diploma
- Good spoken and written English
- Possess knowledge of PBX and Voicemail system, Call Accounting, Guest Request Management and Property Management System
- Excellent management, planning, decision making, interpersonal, communication and counselling skills.
Nice to have
- At least 1 year of experience in the Hospitality/Service Industry preferred
- Computer Knowledge and OPERA knowledge is preferred
- Proficiency in multiple languages is preferred.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Company Description
HOTEL OVERVIEW
Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.
ABOUT OUR COMPANY
At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.
Job Description
Summary of Responsibilities:
The main responsibilities and tasks of this position are as listed below, but not limited to these:
Complete the important tasks outlined on the Officer Shift Checklist, to record and follow up all job related incidences in the Officer Log
Report broadband and telephone equipment defects to the relevant vendors
Attend to complaints and enquiries referred to by Communications Assistant
Highlight important events, special instructions and information to the team
Handle follow ups passed over from the previous shift
Handle and deliver the Hotel’s general emails to the relevant departments promptly for follow up
Monitor the status of jobs in Guest Request Management system and highlight any service delays to the respective departments for follow up
Monitor and ensure the accuracy of all call charges/postings in the PMS and Call Accounting system
Qualifications
- At least 1 year of experience in the Hospitality/Service Industry preferred
- Good spoken and written English
- Computer Knowledge and OPERA knowledge is preferred
- Proficiency in multiple languages is preferred.
- Minimum ‘O’ level education with 5 credits or Diploma
- Excellent management, planning, decision making, interpersonal, communication and counselling skills.
- Possess knowledge of PBX and Voicemail system, Call Accounting, Guest Request Management and Property Management System
Company
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