NextRaiseNextRaiseFind jobs
Sign inSign up free
Jobs / Customer Service Manager in United Kingdom
6 days ago
Apply with autofill
Apply with autofill
Monks·6 days ago
6 days ago

Temp Associate Director, Project Management

Hilversum, United KingdomFull-timeSenior · 5-8 yearsCustomer Service Manager

Sign up free to see how well your resume matches this role.

Boost your chances at Monks

How you compare FREE

?
Your scoreYour score: not yet known
→
33
Top 10%Top 10%: 33 out of 100

Top 10% of NextRaise users matched against Customer Service Manager roles in United Kingdom.

Must-have skills for this role

  • project management
  • marketing campaigns
  • risk management
  • program management

PDF or DOCX · no account needed

Apply faster with autofill FREEThe NextRaise extension autofills your application in one click.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Manage the end-to-end project lifecycle for marketing campaigns, from briefing and creative development to final delivery.
  • Develop detailed project plans, including resource allocation, timelines, and risk management strategies.
  • Ensure seamless communication and collaboration across cross-functional and global teams, including creative, design, production, and account management.
  • Define project scope, ensuring creative deliverables align with the client’s brief and business objectives.
  • Coordinate translation and localization for global campaigns.
  • Track and manage project priorities, timelines, and deliverables, proactively communicating any risks or missing components that could jeopardize launch dates.
  • Ensure quality control and review deliverables to ensure they meet brand guidelines.
  • Run reports to track campaign learnings and inform future strategies.
  • Partner with account management and finance on scoping and budget needs.
  • Manage project hour burn reports and collaborate with operations to accurately allocate resources.
  • Establish and optimize processes to drive efficiency and effectiveness across all campaigns.
  • Lead escalation and risk management by assessing project status, flagging risks, and providing proactive mitigation plans.

What they're looking for

  • 5-8 years of experience as a Project Manager or Program Manager, preferably with experience on the agency side.
  • Proven experience managing the timely, end-to-end execution of integrated marketing campaigns, including digital, content, and print assets.
  • Demonstrated ability to manage multiple, complex projects simultaneously in a fast-paced, ambiguous environment.
  • Strong project scoping, timeline development, and management skills.
  • Proven ability to be proactive, manage risks, and navigate solutions throughout the project lifecycle.
  • Excellent written and verbal communication skills.
  • Self-starter with a high attention to detail and strong organizational skills.
  • Comfortable working autonomously and able to resolve or escalate issues appropriately.
  • Proficient in project management software and Google Suite (Drive, Docs, Sheets, Slides) or equivalent.

Nice to have

  • Familiarity with paid, owned, and earned media plans is a plus.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers).

About the Role

We are seeking a highly experienced and collaborative Integrated Associate Director, Project Management to lead the execution of end-to-end marketing campaigns for top-tier clients. This role is crucial in ensuring the seamless delivery of high-quality digital, content, experiential, and print assets. The ideal candidate will be a proactive go-getter who can navigate a fast-paced environment and effectively manage complex projects.

Responsibilities:

  • Manage the end-to-end project lifecycle for marketing campaigns, from briefing and creative development to final delivery.

  • Develop detailed project plans, including resource allocation, timelines, and risk management strategies.

  • Ensure seamless communication and collaboration across cross-functional and global teams, including creative, design, production, and account management.

  • Define project scope, ensuring creative deliverables align with the client’s brief and business objectives.

  • Coordinate translation and localization for global campaigns.

  • Track and manage project priorities, timelines, and deliverables, proactively communicating any risks or missing components that could jeopardize launch dates.

  • Ensure quality control and review deliverables to ensure they meet brand guidelines.

  • Run reports to track campaign learnings and inform future strategies.

  • Partner with account management and finance on scoping and budget needs.

  • Manage project hour burn reports and collaborate with operations to accurately allocate resources.

  • Establish and optimize processes to drive efficiency and effectiveness across all campaigns.

  • Lead escalation and risk management by assessing project status, flagging risks, and providing proactive mitigation plans.

About You

The essentials:

  • 5-8 years of experience as a Project Manager or Program Manager, preferably with experience on the agency side.

  • Proven experience managing the timely, end-to-end execution of integrated marketing campaigns, including digital, content, and print assets.

  • Demonstrated ability to manage multiple, complex projects simultaneously in a fast-paced, ambiguous environment.

  • Strong project scoping, timeline development, and management skills.

  • Proven ability to be proactive, manage risks, and navigate solutions throughout the project lifecycle.

  • Excellent written and verbal communication skills.

  • Self-starter with a high attention to detail and strong organizational skills.

  • Comfortable working autonomously and able to resolve or escalate issues appropriately.

  • Proficient in project management software and Google Suite (Drive, Docs, Sheets, Slides) or equivalent.

  • Familiarity with paid, owned, and earned media plans is a plus.** #LI-KW1

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.* *

Monks is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under local accessibility laws.

What We Offer**

Monks has provided an hourly rate that represents its good faith estimate of what Monks may pay for the position at the time of posting. Monks may ultimately pay more or less than the posted compensation range. The rate offered to the selected candidate will be determined based on job-related factors, but not based on a candidate’s sex or any other protected status.

Hourly Rate$60—$70 USD**About Monks **

Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact.

Monks was named a Contender in The Forrester Wave™: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group’s 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting-edge innovators in tech, Monks earned titles such as Optimizely Experimentation Partner of the Year (2025), runner-up for the Adobe Firefly Partner Award (2024), and Workato’s AI Visionary Customer Impact Award (2024). Additionally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.

Company

Monks
Hilversum, United Kingdom

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Monks's careers site·first seen 22 Sept 2026·last verified 22 Sept 2026·How we source jobs

Similar jobs

  • Senior Manager/Associate Director Clinical Data Transparency, EHDS Data Cataloguing at Johnson & JohnsonHigh Wycombe, United Kingdom–match not yet calculated
  • Market Risk and Control Applications Development - Assistant Vice President at CitiBelfast, United Kingdom–match not yet calculated
  • Senior Quantitative Researcher, Systematic Equity, Vice President - State Street Investment Management at State StreetLondon, United Kingdom–match not yet calculated
  • Sr Director, Public Sector Sales at proofpointReading, United Kingdom–match not yet calculated
  • Head of Cables Design at iberdrolaCambuslang, United Kingdom–match not yet calculated

Browse more jobs

  • Customer Service Manager jobs in United Kingdom
  • Customer Service Representative jobs in United Kingdom
  • Customer Service Team Lead jobs in United Kingdom
  • Customer Experience Specialist jobs in United Kingdom
  • Customer Service Manager jobs in United States
  • Customer Service Manager jobs in India