NextRaiseNextRaiseFind jobs
Sign inSign up free
Jobs / Customer Service Manager in United States of America
5 days ago
Apply with autofill
Apply with autofill
Arcis·5 days ago
5 days ago

Tennis Director

River Place County Club, United States of AmericaSenior · 5+ yearsCustomer Service Manager

Sign up free to see how well your resume matches this role.

Boost your chances at arcis

How you compare FREE

?
Your scoreYour score: not yet known
→
37
Top 10%Top 10%: 37 out of 100

Top 10% of NextRaise users matched against Customer Service Manager roles in United States.

Must-have skills for this role

  • tennis
  • coaching
  • teaching
  • pickleball

PDF or DOCX · no account needed

Apply faster with autofill FREEThe NextRaise extension autofills your application in one click.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Lead a comprehensive tennis and pickleball program serving juniors and adults of all ages and skill levels
  • Create an energetic, welcoming, and service-focused culture that strengthens member connection
  • Partner with club leadership to align racquet programming with River Place’s broader lifestyle experience
  • Develop and execute the strategic vision, annual business plan, and programming calendar for tennis and pickleball
  • Recruit, train, schedule, coach, and evaluate racquet professionals and support staff
  • Deliver and oversee private lessons, group instruction, clinics, camps, leagues, tournaments, team practices, and social events
  • Expand adult and junior participation while retaining existing players and strengthening the pathway from beginner to competitive play
  • Build strong relationships with members, captains, families, guests, and community partners
  • Manage departmental budgets, labor, lesson and program revenue, retail activity, scheduling, and performance reporting
  • Maintain high standards for court presentation, safety, equipment, inventory, and the overall racquet facility
  • Collaborate with membership, marketing, food and beverage, fitness, golf, and events teams to create integrated club experiences
  • Act as a visible, engaged ambassador for River Place Country Club and Arcis Golf

What they're looking for

  • A minimum of five years of progressive racquet-sports experience, including at least two years in a leadership or management position within a private club, resort, academy, or high-volume racquet-sports operation.
  • Strong tennis teaching and programming background; pickleball knowledge and experience are highly valued
  • Proven ability to grow participation, revenue, member satisfaction, and team performance
  • Excellent communication, organization, scheduling, and relationship-building skills
  • Experience managing budgets, payroll, pricing, retail, events, and departmental reporting
  • Ability to work a flexible schedule, including evenings, weekends, holidays, leagues, and special events
  • A positive, visible, hands-on leadership style and a passion for exceptional member service

Nice to have

  • USPTA, PTR, PPR, or other recognized professional certification preferred

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Club Location:

River Place County Club - Austin, TX

Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another.

ABOUT RIVER PLACE COUNTRY CLUB

River Place Country Club is a private, family-oriented club in Austin’s scenic Texas Hill Country, offering championship golf, a new tennis center, fitness, swimming, dining, children’s programming, and a vibrant social calendar.

The racquet operation features eight tennis courts and two pickleball courts, along with organized leagues, clinics, private lessons, camps, social events, and competitive programming for adults and juniors. LED court lighting, shade structures, and a strong team and junior-program culture support an active, year-round racquet community.

POSITION OVERVIEW

Arcis Golf is seeking an experienced, energetic, and service-driven Director of Racquet Sports to lead all aspects of the tennis and pickleball operation at River Place Country Club. This leader will establish the department’s strategic direction, elevate instruction and programming, develop and support the professional team, drive participation and revenue growth, and deliver exceptional member experiences on and off the courts.

The ideal candidate combines strong racquet-sports credentials with proven leadership, operational discipline, financial acumen, and a genuine ability to build relationships across an active private-club community.

Reporting relationship: This position reports directly to the General Manager and collaborates closely with Arcis Golf’s regional and national racquet-sports leadership to align departmental strategy, programming, financial performance, and member-experience standards.

• Lead a comprehensive tennis and pickleball program serving juniors and adults of all ages and skill levels

• Create an energetic, welcoming, and service-focused culture that strengthens member connection

• Partner with club leadership to align racquet programming with River Place’s broader lifestyle experience

KEY RESPONSIBILITIES

• Develop and execute the strategic vision, annual business plan, and programming calendar for tennis and pickleball

• Recruit, train, schedule, coach, and evaluate racquet professionals and support staff

• Deliver and oversee private lessons, group instruction, clinics, camps, leagues, tournaments, team practices, and social events

• Expand adult and junior participation while retaining existing players and strengthening the pathway from beginner to competitive play

• Build strong relationships with members, captains, families, guests, and community partners

• Manage departmental budgets, labor, lesson and program revenue, retail activity, scheduling, and performance reporting

• Maintain high standards for court presentation, safety, equipment, inventory, and the overall racquet facility

• Collaborate with membership, marketing, food and beverage, fitness, golf, and events teams to create integrated club experiences

• Act as a visible, engaged ambassador for River Place Country Club and Arcis Golf

QUALIFICATIONS

• A minimum of five years of progressive racquet-sports experience, including at least two years in a leadership or management position within a private club, resort, academy, or high-volume racquet-sports operation.

• Strong tennis teaching and programming background; pickleball knowledge and experience are highly valued

• Proven ability to grow participation, revenue, member satisfaction, and team performance

• Excellent communication, organization, scheduling, and relationship-building skills

• Experience managing budgets, payroll, pricing, retail, events, and departmental reporting

• USPTA, PTR, PPR, or other recognized professional certification preferred

• Ability to work a flexible schedule, including evenings, weekends, holidays, leagues, and special events

• A positive, visible, hands-on leadership style and a passion for exceptional member service

WHY RIVER PLACE AND ARCIS GOLF?

• Join an Austin club benefiting from a major Arcis Golf investment, including upgraded dining and social spaces, an expanded two-story fitness center, restorative amenities, and enhanced retail.

• Lead racquet sports within a complete Hill Country lifestyle experience featuring a new tennis center, championship golf, aquatics, wellness, dining, and family programming.

• Shape the future of an active tennis and pickleball community with strong adult, junior, team, instructional, and social programming

• Collaborate with racquet-sports leaders across the Arcis Golf portfolio and access meaningful professional-development and career-growth opportunities

• Bring new ideas, energy, accountability, and hospitality to a highly visible leadership role

Arcis Golf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Arcis participates in E-Verify, the government program that certifies an employee's right to work for us in the U.S.

Company

Arcis
River Place County Club, United States of America

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Arcis's careers site·first seen 17 Sept 2026·last verified 17 Sept 2026·How we source jobs

Similar jobs

  • Associate Director - Engineering - Process (Small Molecule) at Eli LillyUS, Houston TX–match not yet calculated
  • Senior Director - LillyDirect Marketing Strategy & Growth Acceleration at Eli LillyUS: USA Remote–match not yet calculated
  • Senior Director, Executive Communications & Content at Eli LillyUS, Indianapolis IN–match not yet calculated
  • Senior Director, Team Lead - U.S. Medical Affairs, Payers & Health Systems at Merck / MSDUSA - REMOTE - REMOTE–match not yet calculated
  • Senior Director, Global Analytics & Insights, Cell Therapy at AstraZenecaGaithersburg, United States of America–match not yet calculated

Browse more jobs

  • Customer Service Manager jobs in United States
  • Customer Service Representative jobs in United States
  • Customer Service Team Lead jobs in United States
  • Customer Experience Specialist jobs in United States
  • Customer Service Manager jobs in United Kingdom
  • Customer Service Manager jobs in India