Lyreco·18 days ago
18 days ago
Territory Customer Service (TCS) Engineer
Sign up free to see how well your resume matches this role.
About this role
TCS Engineer
Service area: Hertfordshire and surrounding areas
Contract Type: Permanent, Full Time
Hours: Monday-Friday, 36.25hrs/pw
TCS Engineer is responsible for installations, service and maintenance of dispensing and dosing equipment.
Key Responsibilities:
- Required to install, commission, maintain and repair dispensing and dosing equipment, such as dishwasher and Laundry dosing units , various water and none water fed chemical dispensing units. Enzymes dosing units.
- Responsible for installing (unpacking) and in some cases assembling equipment, servicing and maintenance of dispensing and dosing equipment on behalf of our clients.
- Test and undertake quality assurance checks to verify that the equipment is working in accordance with its design specification and current regulations.
- Diagnosing, troubleshooting and resolving faults, and organising repairs as required.
- Where required raising, submitting quotes for parts to be ordered, responsible of ensuring all part numbers align with technical manuals/product and confirming receipt of parts.
- Responsible for returning parts within warranty to supplier, other parts which have not been utilised must be returned to stores on conclusion of visit
- Responsible for completing electronic job sheets upon conclusion of site visit.
- Regular communication to be maintained with the Technical Customer Services Team.
- Responsible for maintaining, and checking van stock.
Skills, Knowledge & Expertise:
- IT literate (MS Office)
- Be competent working on electrical systems including reading diagrams. And competent in basic plumbing.
- 2-5 years engineering experience in dispensing or dosing equipment or similar highly desirable
- Full UK driving licence
- Strong communication and listening skills
- Commercial acumen
- Continuous development of product knowledge
- Knowing your customer
- Organised
- Attention to detail
- Working autonomously and as part of a wider team
- Ability to forward think and work agile under extreme circumstances
- Approachable
Benefits:
- Company Vehicle, Mobile & Laptop
- Annual leave: 23 days + Statutory leave for full time employees. Part time, and certain roles might be required to work bank holidays.
- Pension & Life Assurance Scheme.
- Opportunity to participate in the Cycle to Work Scheme, access retail vouchers and eye care vouchers.
- 2 fully paid community volunteering days each year.
- Internal career progression support
- Long Service Awards – to celebrate your career milestones.
- Opportunity for career break – after 3 yrs of service
*Note: Offer of employment will remain provisional until we have received the following which are satisfactory to us: confirmation of your right to work in the UK; Drivers Licence and Disclosure and Barring check (where applicable).
As a diverse and forward-thinking employer, we embed the principles of equality, diversity, and inclusion into everything we do. That includes our staff, customers, suppliers, and our local community. We’re committed to the wellbeing of all our staff and to the sustainability of our environment.
As a diverse and forward-thinking employer, we embed the principles of equality, diversity, and inclusion into everything we do. That includes our staff, customers, suppliers, and our local community. We’re committed to the wellbeing of all our staff and to the sustainability of our environment.
This role is supporting the Zenith Engineering function.
#INDMPUK
Company
Lyreco
Field Based, United Kingdom
Company facts come from this company's own listings. We only show what the postings themselves carry.