Ticket Office Supervisor - Luxor
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What you'll do
- Support the Manager in maintaining all shows or events inventory
- Provide knowledgeable answers to guest questions; provide detailed information regarding the property amenities and local area
- Maintain internal and external show information and outside property sales in the ticketing system; update information on all tours, shows and other event sales
- Develop new and analyze existing procedures and special promotions that will improve guest patronage
- Generate daily reports on all events for senior leadership, management and promoters
- Manage the guest queue system assembling or disassembling queues and stanchions as needed
- Supervise Human Resources responsibilities for assigned department(s), create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment
- Develop and mentor hourly employees to ensure departmental standards and goals are understood and met
- Resolve guest complaints within scope of authority; otherwise refer the matter to management; notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft
What they're looking for
- High School Diploma or GED
- 2+ Years of Prior Relevant Experience with ticket office or cashing experiences
- Work varied shifts, to include weekends and holidays
Nice to have
- 2+ Years of Prior Relevant Experience in Customer service experience Preferred
- 2+ Years of Prior Relevant Experience in Leading/supervising or managing employees Preferred
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As a Ticket Office Supervisor, you will be responsible for show information and maintaining the ticketing system. You will also set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.
THE STARTING RATE: $20.00 USD Hourly
THE DAY-TO-DAY:
Support the Manager in maintaining all shows or events inventory
Provide knowledgeable answers to guest questions; provide detailed information regarding the property amenities and local area
Maintain internal and external show information and outside property sales in the ticketing system; update information on all tours, shows and other event sales
Develop new and analyze existing procedures and special promotions that will improve guest patronage
Generate daily reports on all events for senior leadership, management and promoters
Manage the guest queue system assembling or disassembling queues and stanchions as needed
Supervise Human Resources responsibilities for assigned department(s), create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment
Develop and mentor hourly employees to ensure departmental standards and goals are understood and met
Resolve guest complaints within scope of authority; otherwise refer the matter to management; notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft
THE IDEAL CANDIDATE:
High School Diploma or GED
2+ Years of Prior Relevant Experience with ticket office or cashing experiences
2+ Years of Prior Relevant Experience in Customer service experience Preferred
2+ Years of Prior Relevant Experience in Leading/supervising or managing employees
Preferred
Work varied shifts, to include weekends and holidays
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free meals in our employee dining room
Free parking on and off shift
Health & Income Protection benefits (for eligible employees)
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=17152
Are you ready to JOIN THE SHOW? Apply today!
Company
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