Tower Lead Microsoft PowerBI,Windows Powershell, Python
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About this role
Job Summary
The Tower Lead for Support & Operations plays a critical role in ensuring the effective management and resolution of escalations, adherence to service level agreements (SLA), and the delivery of quality reports and services as defined in the Statement of Work (SOW). This position is pivotal in driving operational excellence, enhancing customer satisfaction, and implementing strategic initiatives that align with organizational goals.
Key Responsibilities
1. Generate Tower-Level Operational Insights Using Power Bi To Track And Report Ee & En Revenue, Ensuring Alignment With Business Objectives.
2. Utilize Powershell To Automate Routine Processes And Manage Escalations, Ensuring Timely Closure Of All Tasks And Crisis Situations In Accordance With Sla Norms.
3. Oversee Operational Hygiene By Validating Reports And Ensuring Service Delivery Meets The Specifications Outlined In The Sow.
4. Foster Positive Customer Satisfaction By Developing And Implementing New Frameworks And Initiatives Aimed At Improving Service Quality And Responsiveness.
5. Drive The Profit Improvement Plan (Pip) By Leveraging Automation Through Powershell And Python To Optimize Processes And Achieve Cost Efficiencies.
Skill Requirements
2. Strong Understanding Of Powershell For Automation And Process Management.
3. Familiarity With Python For Data Manipulation And Further Automation Tasks.
4. Excellent Communication And Leadership Skills To Engage With Stakeholders Effectively.
Other Requirements
1. Optional But Valuable: Microsoft Certified: Data Analyst Associate.
2. Optional But Valuable: Microsoft Certified: Azure Administrator Associate
Company
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