Role PurposeAs a Tracing Advisor, your primary objective is to provide elite-level tracking and investigation services to our global network and valued customers. You will serve as a dedicated prob...
Skills
- shipment investigation
- english proficiency
- customer complaint resolution
- order booking platforms
- conflict resolution
- process compliance
- quality assurance
- customer satisfaction surveys
- service recovery
- international customs compliance
- analytical thinking
- decision making
- planning & organization
- telesales
- customer contact center operations
- telephone systems
- import operations
- operational support
- continuous improvement
