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Jobs / Customer Support Specialist in United States of America
6 days ago
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JPMorgan Chase·BFSI·6 days ago
6 days ago

Trade Support Associate

New York, United States of AmericaFull-timeEntry · 0-2 yearsCustomer Support Specialist

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Must-have skills for this role

  • trade support
  • risk management
  • reconciliations
  • derivatives

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What you'll do

  • Ensure timely and accurate capture of trading transactions within Risk Management and Trading Support systems.
  • Perform intraday and end-of-day controls, including trade completeness reviews, reconciliations, and exception management.
  • Investigate and resolve trade breaks, discrepancies, and operational issues in collaboration with business partners.
  • Partner with Operations, Technology, Risk, Finance, and other infrastructure teams to support a "One Team" approach and ensure seamless trade processing.
  • Execute and document required controls, ensuring all sign-offs are completed within established service level agreements.
  • Communicate effectively with internal stakeholders to facilitate timely resolution of inquiries and operational issues.
  • Participate in strategic initiatives, process enhancements, automation efforts, and operational improvement projects.
  • Develop a comprehensive understanding of trading structures, financial products, and operational workflows.
  • Support regulatory, audit, and risk management requirements through adherence to established controls and procedures.
  • Identify opportunities to strengthen processes, reduce risk, and improve operational efficiency.

What they're looking for

  • Bachelor's degree or equivalent work experience in Finance, Accounting, Economics, Business, or a related field.
  • Knowledge of financial markets, trading products, and trade lifecycle management.
  • Understanding of derivatives and hedging products, including: Loans, Interest Rate Swaps (IRS),Basis Swaps,Cross Currency Swaps, Forward Rate Agreements (FRAs), Foreign Exchange (FX) , Zero Coupon Swaps , Overnight Index Swaps (OIS), Bonds, Futures
  • Understanding of front-to-back trade processing, including trade capture, confirmations, settlements, reconciliations, and regulatory reporting.
  • Strong analytical, problem-solving, and quantitative skills.
  • Excellent verbal and written communication skills with the ability to influence and collaborate across multiple teams.
  • Strong attention to detail, organizational skills, and a high degree of ownership and accountability.
  • Ability to work effectively in a fast-paced, deadline-driven environment while managing multiple priorities.
  • Proficiency in Microsoft Excel, including advanced formulas, data analysis, and reporting.
  • Demonstrated ability to identify, escalate, and resolve operational risk and control issues.

Nice to have

  • Prior experience supporting Fixed Income, Foreign Exchange, Derivatives, or Credit trading businesses.
  • Knowledge of Trade Support, Middle Office, Risk Management, or Operations functions within an investment banking environment.
  • Experience with process improvement, automation, or strategic change initiatives.
  • Familiarity with VBA, Python, Alteryx, SQL, Tableau, Power BI, or other data analytics and automation tools.
  • Understanding of Market Risk, Credit Risk, Operational Risk, Finance, Legal, and Collateral Management functions.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Join a high-performing team where you'll gain exposure to financial markets, build relationships across the firm, and help drive operational excellence through trade support, risk management, and process innovation.
As a Trading Services Associate within the Corporate & Investment Bank (CIB), you play a critical role in supporting trading activities by ensuring transactions are accurately captured, reconciled, and reported within established deadlines. You develop a strong understanding of trading products, structures, and operational workflows while partnering with stakeholders across Trading, Operations, Risk, Finance, and Technology to mitigate risk and strengthen controls. In this role, you ensure timely and accurate capture of trading transactions within Risk Management and Trading Support systems, perform intraday and end-of-day controls, and resolve trade breaks and discrepancies in close collaboration with business partners. You execute and document required controls, complete sign-offs within agreed service levels, communicate effectively with internal stakeholders, and support regulatory, audit, and risk management requirements through strict adherence to established procedures and control frameworks. Finally, you proactively contribute to strategic initiatives, process enhancements, automation efforts, and broader operational improvement projects that promote efficiency, control, and overall trading support effectiveness.
 

Job Responsibilities:

  • Ensure timely and accurate capture of trading transactions within Risk Management and Trading Support systems.
  • Perform intraday and end-of-day controls, including trade completeness reviews, reconciliations, and exception management.
  • Investigate and resolve trade breaks, discrepancies, and operational issues in collaboration with business partners.
  • Partner with Operations, Technology, Risk, Finance, and other infrastructure teams to support a "One Team" approach and ensure seamless trade processing.
  • Execute and document required controls, ensuring all sign-offs are completed within established service level agreements.
  • Communicate effectively with internal stakeholders to facilitate timely resolution of inquiries and operational issues.
  • Participate in strategic initiatives, process enhancements, automation efforts, and operational improvement projects.
  • Develop a comprehensive understanding of trading structures, financial products, and operational workflows.
  • Support regulatory, audit, and risk management requirements through adherence to established controls and procedures.
  • Identify opportunities to strengthen processes, reduce risk, and improve operational efficiency.

 

Required Qualifications , Capabilities and Skills:

  • Bachelor's degree or equivalent work experience in Finance, Accounting, Economics, Business, or a related field.
  • Knowledge of financial markets, trading products, and trade lifecycle management.
  • Understanding of derivatives and hedging products, including: Loans, Interest Rate Swaps (IRS),Basis Swaps,Cross Currency Swaps, Forward Rate Agreements (FRAs), Foreign Exchange (FX) , Zero Coupon Swaps , Overnight Index Swaps (OIS), Bonds, Futures
  • Understanding of front-to-back trade processing, including trade capture, confirmations, settlements, reconciliations, and regulatory reporting.
  • Strong analytical, problem-solving, and quantitative skills.
  • Excellent verbal and written communication skills with the ability to influence and collaborate across multiple teams.
  • Strong attention to detail, organizational skills, and a high degree of ownership and accountability.
  • Ability to work effectively in a fast-paced, deadline-driven environment while managing multiple priorities.
  • Proficiency in Microsoft Excel, including advanced formulas, data analysis, and reporting.
  • Demonstrated ability to identify, escalate, and resolve operational risk and control issues.

 

Preferred Qualifications , Capabilities and Skills:

  • Prior experience supporting Fixed Income, Foreign Exchange, Derivatives, or Credit trading businesses.
  • Knowledge of Trade Support, Middle Office, Risk Management, or Operations functions within an investment banking environment.
  • Experience with process improvement, automation, or strategic change initiatives.
  • Familiarity with VBA, Python, Alteryx, SQL, Tableau, Power BI, or other data analytics and automation tools.
  • Understanding of Market Risk, Credit Risk, Operational Risk, Finance, Legal, and Collateral Management functions.

 

 

BFSI

Company

JPMorgan ChaseBFSI
New York, United States of America

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from JPMorgan Chase's careers site·first seen 15 Sept 2026·last verified 15 Sept 2026·How we source jobs

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