Travel Product and Proposition Manager
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What you'll do
- Lead and own the governance process for travel new product development
- Gather ideas for product and process enhancements internally and from partners
- Maintain the product development framework to meet FCA requirements and internal conduct risk standards, ensuring consistency across the business
- Understand and work within the AXA Partners product approval process
- Develop relationships with key internal stakeholders
- Conduct market, competitor, and customer research to support new product development and growth
- Manage the new product roadmap, coordinate with operations and relevant business lines, and provide business leadership
- Develop and secure sign-off for all new product documentation, distribution models, and journeys
- Drive improvement actions with operations, account managers, stakeholders, and partners
- Regularly review the Terms & Conditions for each product to ensure fairness, transparency, and positive customer outcomes
- Deliver bespoke research projects as needed to support business initiatives
- Maintain central repositories of all documentation, including IPIDs, target market statements, T&Cs templates
What they're looking for
- 2-5 years’ experience in insurance or financial services product marketing, governance, or customer experience.
- Experience in developing and adapting insurance policy wordings in a fair, clear, and non-misleading manner
- Proven track record managing products in a regulated environment and product governance framework
- Customer-centric mindset and experience leading customer-focused product or process improvements
- Highly analytical and creative, with the ability to challenge the status quo
- Strong communication skills, emotionally intelligent, comfortable with senior stakeholders, and experienced in regulatory and product training
- Resilient, well-organized, with excellent time management and the ability to handle diverse workloads.
- Proficiency in Excel, PowerPoint, SharePoint, Word, Adobe, and other productivity tools
- Must be eligible and authorised to work in the United Kingdom.
Nice to have
- Ideally familiar with the UK insurance/financial regulation industries.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Are you ready to take your career to the next level? AXA Partners is looking for a passionate Travel Product and Proposition Manager to join our dynamic Global Markets team in Redhill. This is your chance to make a real impact. Apply now and be part of something exciting!
What you'll be doing:
Reporting to the Head of Product and Product Governance Manager, this role supports the development of new products at AXA Partners and manages existing “in-life” products in the Travel product range. It ensures the governance of all product processes, new and existing regulatory requirements, and guarantees a consistent and streamlined approach throughout the company, particularly within the Global Markets team responsible for sales and distribution.
A key aspect of this role is the development and management of products and services that deliver positive outcomes for clients, bring value, and are aligned with AXA Partners’ strategic and commercial objectives within the conduct risk appetite. The position also supports the account management team on product-related topics with partners and participates in the internal operational transformation program.
Role Dimensions :
Focus on the UK and Ireland
Lead existing “in-life” product topics in the travel sector
Support the development of new products as necessary
Contribute to transformation programs, ensuring fair and positive customer outcomes
Conduct customer and market studies
Provide product and regulatory support for account management, partners, and operations
Engage on other product/marketing topics as needed
Key Responsibilities :
New Product Development
- Lead and own the governance process for travel new product development
- Gather ideas for product and process enhancements internally and from partners
- Maintain the product development framework to meet FCA requirements and internal conduct risk standards, ensuring consistency across the business
- Understand and work within the AXA Partners product approval process
- Develop relationships with key internal stakeholders
- Conduct market, competitor, and customer research to support new product development and growth
- Manage the new product roadmap, coordinate with operations and relevant business lines, and provide business leadership
- Develop and secure sign-off for all new product documentation, distribution models, and journeys
Product Leadership, Regulatory, and Governance
- Drive improvement actions with operations, account managers, stakeholders, and partners,
- Regularly review the Terms & Conditions for each product to ensure fairness, transparency, and positive customer outcomes, working with partners on improvements,
- Deliver bespoke research projects as needed to support business initiatives,
- Maintain central repositories of all documentation, including IPIDs, target market statements, T&Cs templates,
- Produce regular market and competitor reports/news updates for peers and the Executive team,
- Prepare product update packs/presentations to support partner growth and retention (including attending client meetings and training seminars),
- Assist with onboarding new clients and product launches, focusing on product sign-off, launch, and customer documentation.
The role requires resilience and flexibility, with contributions to or leadership of ad-hoc projects related to product, marketing, conduct risk, regulation, or general conduct of business.
SM&CR Conduct Rules
The role adheres to the Senior Managers & Certification Regime (SM&CR). The incumbent must act with integrity, due care, skill, and diligence, cooperate with regulators, and treat customers fairly.
Professional Development
The role is relevant for Continuing Professional Development (CPD). The candidate must maintain appropriate knowledge and demonstrate good conduct.
What you'll bring:
- 2-5 years’ experience in insurance or financial services product marketing, governance, or customer experience. Ideally familiar with the UK insurance/financial regulation industries.
- Experience in developing and adapting insurance policy wordings in a fair, clear, and non-misleading manner
- Proven track record managing products in a regulated environment and product governance framework
- Customer-centric mindset and experience leading customer-focused product or process improvements
- Highly analytical and creative, with the ability to challenge the status quo
- Strong communication skills, emotionally intelligent, comfortable with senior stakeholders, and experienced in regulatory and product training
- Resilient, well-organized, with excellent time management and the ability to handle diverse workloads.
- Proficiency in Excel, PowerPoint, SharePoint, Word, Adobe, and other productivity tools
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
#LI
#hyrbid
What we offer
At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:
- Competitive Salary
- 25 days rising to a maximum of 27 days (based on a 5 day week)
- Retail Discounts
- Company Shareplan /Scheme & Loan
- Cycle2Work Scheme
- Discounted Home Insurance
- Employee Assistance Scheme
- Dr@Hand
- Discounted Gym Membership
- Free Financial Education/Pension Seminars
To apply, click on the ‘apply’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - globalhr@partners.axa
Who we are:
We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.
Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)
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