Treatment Coordinator Orthodontics
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What you'll do
- Taking diagnostic pictures
- Explaining orthodontic treatment and appliances to patients and parents
- Setting up financial contracts and payment plans
- Address patient questions and concerns
- Follow up with patients and insurance companies
- Be proficient working with different insurance companies
- Be well versed in our billing process and cost of procedures, treatments and consultations
- Review Treatment Coordinator statistics and reports
- Work in partnership with the Financial Coordinator to help patients initiate treatment
What they're looking for
- High School diploma
- Must be computer proficient and learn new software easily (software used in our office are Ortho2 Edge and Curve Hero)
- Previous experience in customer service or office administration is an asset.
- Ability to present treatment plans and finalize financial arrangements
- Ability to work with a large team
- Be proactive
- Ability to work in a fast paced environment
- Ability to adapt to change and a growing practice
- High level of organization and attention to detail
- Excellent communication and customer service skills
- Proficient in English
- Willingness to be cross trained in other areas of the clinic
Nice to have
- Previous experience working in an orthodontic office or a dental office (preferred but not required)
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Position Type:
Permanent Full-Time (40 hrs/week)
Location:
Edmonton, Alberta
Language:
English
About the Company
We specialize in orthodontics and pediatric dentistry, offering personalized and comprehensive care for patients of all ages. Our dedicated team of registered specialists uses cutting-edge technologies to create treatment plans tailored to support optimal dental health, function, and aesthetics. From early-age pediatric dental care to orthodontic solutions, we collaborate closely with patients and their families to promote long-term oral well-being and provide confident, beautiful smiles. We are committed to fostering a welcoming, supportive environment where patients feel at ease and well-informed throughout their dental journey.
About this Role
If you are looking for a long-term position as an Orthodontic Treatment Coordinator in progressive, state-of-the-art Orthodontic/Dental offices. We are looking for a Full-Time Orthodontic Treatment Coordinator, approximately 32-40 hours/week. The successful applicant must be self-motivated, organized, detail oriented, caring and a compassionate individual to connect with team members, parents and patients. It is also important that this person possesses a positive attitude with professional commitment and is friendly and out-going in a team-oriented environment.
Requirements: (The applicant must meet the following requirements)
- High School diploma
- Must be computer proficient and learn new software easily (software used in our office are Ortho2 Edge and Curve Hero)
- Previous experience in customer service or office administration is an asset.
- Ability to present treatment plans and finalize financial arrangements
- Ability to work with a large team
- Be proactive
- Ability to work in a fast paced environment
- Ability to adapt to change and a growing practice
- High level of organization and attention to detail
- Excellent communication and customer service skills
- Proficient in English
- Willingness to be cross trained in other areas of the clinic
- Must be willing to travel between different office locations
Responsibilities and Duties
- Taking diagnostic pictures
- Explaining orthodontic treatment and appliances to patients and parents
- Setting up financial contracts and payment plans
- Address patient questions and concerns
- Follow up with patients and insurance companies
- Be proficient working with different insurance companies
- Be well versed in our billing process and cost of procedures, treatments and consultations
- Review Treatment Coordinator statistics and reports
- Work in partnership with the Financial Coordinator to help patients initiate treatment
Qualifications and Skills
- Minimum education: High School Diploma
- Customer service and consultation experience is an asset
- Previous experience working in an orthodontic office or a dental office (preferred but not required)
This position offers:
- State of the art offices (5 locations)
- Professional clinical team
- Full-Time hours 32-40 hours/week
- Pay based on experience
Benefits:
- Free Uniforms
- Benefit Package
- Vacation Pay
- Bonus Pay
Candidates must be legally eligible to work in Canada
Company
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