Trio WFS Billing and Collections Specialist
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What you'll do
- Prepare, review, and process invoices accurately and timely across assigned accounts and business lines
- Validate billing information to ensure completeness, accuracy, and compliance with client and company requirements
- Monitor billing workflows and resolve billing discrepancies or exceptions as needed
- Maintain accurate billing documentation and supporting records across systems and processes
- Manage assigned collections activities and follow-up efforts to support timely payment resolution
- Communicate with clients regarding outstanding balances, payment discrepancies, and account questions
- Research and resolve account issues impacting collections performance or invoice accuracy
- Maintain detailed documentation of collection activities, account status updates, and resolution efforts
- Support payment application and reconciliation activities across assigned accounts
- Assist with identifying and resolving unapplied payments, short payments, or account discrepancies
- Validate account balances and support reconciliation of billing and payment records
- Ensure financial records are accurate and aligned across operational and accounting systems
What they're looking for
- Associate’s or Bachelor’s degree in Accounting, Finance, Business, or related field
- 2+ years of billing, collections, accounts receivable, or related financial operations experience
- Experience managing customer accounts, invoice processing, or collections workflows
- Strong organizational and problem-solving skills
- Proficiency in Microsoft Excel and Microsoft Office applications
- Ability to manage multiple priorities and deadlines in a fast-paced environment
- Strong written and verbal communication skills
- Ability to work independently while collaborating effectively across teams
- Strong attention to detail and customer service orientation
Nice to have
- Experience in healthcare staffing, workforce solutions, or service-based industries
- Experience with billing, accounting, or ERP systems
- Familiarity with collections reporting and account reconciliation processes
- Exposure to process improvement or operational workflow initiatives
- Experience supporting high-volume transactional environments
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
It's fun to work in a company where people truly believe in what they're doing!
We're committed to bringing passion and customer focus to the business.
Founded in 2003 as American Health Staffing Alliance and becoming part of American Health Staffing Group in 2017, Trio Workforce Solutions was officially formed in 2025 to unify years of innovation and expertise under one brand. Headquartered within the AHSG family of companies, Trio has grown into a nationally recognized leader in workforce management, earning distinction from Everest Group as a 2025 Major Contender and Star Performer for its Vendor Management System and MSP capabilities. Built on decades of experience in staffing, workforce strategy, and technology, Trio was created to deliver a smarter, more transparent, and more efficient approach to workforce management. Through the launch of proprietary solutions such as Trio VMS, the Locums module, and Trio Shifts, we have continued to evolve to meet the complex needs of healthcare organizations nationwide. Today, Trio Workforce Solutions empowers clients to centralize workforce strategy, reduce labor costs, and improve access to quality providers.
At AHSG, we believe great work starts with integrity, which means doing what’s right, owning our work, and leading with honesty in every decision. We value innovation because we’re building what’s next, and we need team members who challenge the status quo, bring forward new ideas, and help push our organization forward. And we know lasting success only happens through collaboration, where we win together by lifting up the team, building bridges across departments, and working as one to create better outcomes for our clients, candidates, and the communities we serve.
"Do what’s right. Create what’s next. Win together."
Position Overview:
The Billing & Collections Specialist is responsible for supporting billing operations, collections activities, account resolution, and customer account maintenance across assigned business lines. This role operates with increased independence and ownership while ensuring billing accuracy, timely collections, and strong client support.
This position supports operational revenue cycle activities including invoice processing, collections follow-up, payment reconciliation, account research, and issue resolution. The Billing & Collections Specialist partners closely with Operations, Payroll, Accounting, and clients to resolve discrepancies, improve workflows, and maintain the integrity of billing and collections processes.
Principal Responsibilities:
Billing Operations & Invoice Management
Prepare, review, and process invoices accurately and timely across assigned accounts and business lines
Validate billing information to ensure completeness, accuracy, and compliance with client and company requirements
Monitor billing workflows and resolve billing discrepancies or exceptions as needed
Maintain accurate billing documentation and supporting records across systems and processes
Collections & Account Resolution
Manage assigned collections activities and follow-up efforts to support timely payment resolution
Communicate with clients regarding outstanding balances, payment discrepancies, and account questions
Research and resolve account issues impacting collections performance or invoice accuracy
Maintain detailed documentation of collection activities, account status updates, and resolution efforts
Payment Processing & Reconciliation
Support payment application and reconciliation activities across assigned accounts
Assist with identifying and resolving unapplied payments, short payments, or account discrepancies
Validate account balances and support reconciliation of billing and payment records
Ensure financial records are accurate and aligned across operational and accounting systems
Cross-Functional Coordination
Partner with Operations, Payroll, Accounting, and client contacts to resolve billing and collections-related issues
Communicate effectively regarding invoice status, payment concerns, and operational updates
Support internal stakeholders with account research and collections reporting as needed
Build collaborative relationships across departments and client-facing teams
Process Improvement & Operational Support
Identify opportunities to improve billing workflows, collections efficiency, and operational consistency
Support implementation of process improvements and workflow enhancements
Contribute to reduction of billing errors, delayed payments, and operational bottlenecks
Maintain organized and accurate account documentation and operational records
Systems & Reporting Support
Utilize billing, collections, and reporting systems to maintain accurate account information and reporting outputs
Support operational reporting and collections tracking activities as needed
Assist with system updates, testing, and process changes impacting billing operations
Maintain consistency and integrity of account data across systems and workflows
Trio WFS Billing (System-Driven, Workflow-Based)
Support billing and collections activities tied to workforce solutions and operational service models
Assist with client account management, invoice reconciliation, and collections support specific to Trio operations
Maintain understanding of varying billing structures and operational workflows across business lines
Education and Certifications:
Required: Associate’s or Bachelor’s degree in Accounting, Finance, Business, or related field
Required Experience:
2+ years of billing, collections, accounts receivable, or related financial operations experience
Experience managing customer accounts, invoice processing, or collections workflows
Strong organizational and problem-solving skills
Proficiency in Microsoft Excel and Microsoft Office applications
Ability to manage multiple priorities and deadlines in a fast-paced environment
Strong written and verbal communication skills
Ability to work independently while collaborating effectively across teams
Strong attention to detail and customer service orientation
Preferred Experience:
Experience in healthcare staffing, workforce solutions, or service-based industries
Experience with billing, accounting, or ERP systems
Familiarity with collections reporting and account reconciliation processes
Exposure to process improvement or operational workflow initiatives
Experience supporting high-volume transactional environments
Success Metrics:
Accuracy and timeliness of billing and invoice processing
Collections performance and reduction in outstanding account balances
Timeliness and effectiveness of account issue resolution
Reduction in billing discrepancies and operational rework
Quality and consistency of account documentation and reporting
Stakeholder and client satisfaction related to billing support and communication
Location:
This role is hybrid for candidates located within a reasonable commuting distance to our Edmond, OK or Frisco, TX offices.
Compensation:
The expected base hourly range for this position is $23.00 to $25.00 hourly. The final compensation offered will be determined based on a number of factors, including but not limited to skills, qualifications, experience, and location.
Equal Employment Opportunity Statement
All AHSG companies, including AHS Staffing and Trio Workforce Solutions, are Equal Employment Opportunity employers. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.
Reasonable Accommodation Statement (ADA)
AHSG will not refuse to hire or otherwise discriminate against a job applicant with a disability who is capable of performing the essential functions of the job with or without reasonable accommodation. If you need an accommodation to apply for a position or to perform the essential functions of the role, please let us know.
Essential Functions / Job Requirements
Qualified candidates must be able to perform the essential functions of the position, with or without reasonable accommodation. Requirements may vary depending on the role. A detailed job description, including the essential functions and any physical requirements, will be provided upon request.
Qualified candidates must possess the physical and mental abilities necessary to perform the job's essential functions, with or without reasonable accommodation. Specific requirements may vary depending on the nature of the position. Applicants should be prepared to discuss their ability to meet these requirements during the interview process. A detailed job description outlining the physical and mental demands of the role will be provided upon request.
All AHSG companies, AHS Staffing, AHSA, and Trio Workforce Solutions are equal employment opportunity employers.
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