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Jobs / Customer Service Team Lead in United Kingdom
1 month ago
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Hags·1 month ago
1 month ago

UK Bid Team Leader

Leeds, United KingdomMid · 2-5 yearsCustomer Service Team Lead

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Must-have skills for this role

  • bid management
  • tender submissions
  • people management
  • coaching

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What you'll do

  • Leading, coaching and developing the Sales Coordination team to create a collaborative and high-performing culture.
  • Managing team workloads and priorities to ensure customer expectations and deadlines are consistently met.
  • Conducting regular one-to-ones, performance reviews and development conversations.
  • Acting as the first point of escalation for complex customer queries and operational challenges.
  • Monitoring team performance, reporting on key metrics and identifying opportunities for improvement.
  • Driving continuous improvement initiatives to enhance efficiency, consistency and customer satisfaction.
  • Supporting the sales function through the preparation of quotations, proposals and tender submissions.
  • Coordinating communication between Sales, Design and Contracts Delivery teams to ensure successful project handovers.
  • Working with your immediate team and wider internal stakeholders to identify and implement further enhancements to the tendering and bid cycle, and the quality and presentation of output in order to support increased conversion of the tendered sales pipeline.
  • Providing administrative and logistical support to Area Sales Managers to help maximise sales performance.
  • Working collaboratively with Marketing and other departments to support commercial objectives and business growth.

What they're looking for

  • Love leading and developing people — you enjoy coaching others, building capability and creating a positive, high-performing team culture.
  • Stay organised when managing multiple priorities — you can balance competing deadlines, coordinate activities and keep projects moving without compromising quality or customer service.
  • Take ownership and drive improvements — you're proactive in identifying opportunities, solving problems and implementing more efficient ways of working.
  • Build strong relationships across teams and with customers — you communicate confidently, collaborate effectively and enjoy being the link between people, projects and departments.
  • Enjoy working in a fast-paced, results-focused environment — you're motivated by achieving goals, making decisions and delivering exceptional support that helps drive business performance.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

About HAGS

For more than 75 years, HAGS has been designing and manufacturing recreational equipment that brings communities together. We create playgrounds, sports and fitness areas, and urban furniture that inspire people of all ages to get outdoors, connect, and thrive.

At HAGS, we believe in building spaces that spark joy, encourage movement, and make a lasting impact. When you join us, you become part of a team shaping meaningful environments for children, families, and communities around the world.

About the role

We're looking for a proactive and driven Bid Team Leader to lead our Sales Coordination team and play a key role in supporting our ambitious sales growth.

Reporting to the Head of UK Sales, you'll be responsible for leading, coaching and developing a high-performing team while ensuring exceptional support is delivered to our Area Sales Managers and customers. Working across departments, you'll help coordinate project and sales activities, predominantly within the area of tender bid management, completion and submission, whilst improving processes and ensure our customers receive an outstanding experience at every stage of their journey.

This is a hands-on leadership role for someone who enjoys balancing people management, operational excellence and customer service, while thriving in a fast-paced environment where no two days are the same.

What you’ll be doing

  • Leading, coaching and developing the Sales Coordination team to create a collaborative and high-performing culture.

  • Managing team workloads and priorities to ensure customer expectations and deadlines are consistently met.

  • Conducting regular one-to-ones, performance reviews and development conversations.

  • Acting as the first point of escalation for complex customer queries and operational challenges.

  • Monitoring team performance, reporting on key metrics and identifying opportunities for improvement.

  • Driving continuous improvement initiatives to enhance efficiency, consistency and customer satisfaction.

  • Supporting the sales function through the preparation of quotations, proposals and tender submissions.

  • Coordinating communication between Sales, Design and Contracts Delivery teams to ensure successful project handovers.

  • Working with your immediate team and wider internal stakeholders to identify and implement further enhancements to the tendering and bid cycle, and the quality and presentation of output in order to support increased conversion of the tendered sales pipeline.

  • Providing administrative and logistical support to Area Sales Managers to help maximise sales performance.

  • Working collaboratively with Marketing and other departments to support commercial objectives and business growth.

And much more—always with support, structure, and clear guidelines in place.

You’ll thrive in this role if you:

Love leading and developing people — you enjoy coaching others, building capability and creating a positive, high-performing team culture.

Stay organised when managing multiple priorities — you can balance competing deadlines, coordinate activities and keep projects moving without compromising quality or customer service.

Take ownership and drive improvements — you're proactive in identifying opportunities, solving problems and implementing more efficient ways of working.

Build strong relationships across teams and with customers — you communicate confidently, collaborate effectively and enjoy being the link between people, projects and departments.

Enjoy working in a fast-paced, results-focused environment — you're motivated by achieving goals, making decisions and delivering exceptional support that helps drive business performance.

Salary and package

  • £34,000 per annum

  • 4% pension

  • Holiday purchase scheme

  • Discounts and wellbeing through Perkbox

Why HAGS?

You’ll be joining a supportive, collaborative team that values your ideas, appreciates your people skills, and trusts you to bring your best. We’re committed to creating an inclusive and diverse workplace where everyone can thrive and grow.

If you’re a people-focused multitasker with strong communication skills and a passion for getting things right, this could be a brilliant next step in your career.

HAGS is an equal opportunity employer. We believe diversity of thought, background, and perspective makes us stronger.

Company

Hags
Leeds, United Kingdom

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Hags's careers site·first seen 8 Aug 2026·last verified 9 Sept 2026·How we source jobs

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