V102 - Legal Communications Coordinator
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What you'll do
- Utilize Zoom Phone and Office 365 tools to manage communications and scheduling
- Help ensure smooth daily office operations and client communications
- Support team members by proactively identifying and addressing administrative needs
- Monitor communication channels and respond in a timely manner
- Coordinate communication between clients and internal team members
- Serve as the primary point of contact for incoming calls during business hours
- Maintain and manage calendar appointments and updates
- Confirm appointment details and scheduling information with clients
- Conduct outbound calls for follow up activities and client communication
- Deliver a professional, friendly, and empathetic experience to clients and prospects
- Provide accurate information and assistance to callers whenever possible
- Maintain confidentiality and professionalism when handling client information
What they're looking for
- English proficiency required
- 2-3 years of previous experience in receptionist, front desk, customer service, call handling, or administrative support roles required
- Strong verbal communication and customer service skills required
Nice to have
- Experience managing high volume inbound and outbound phone communications preferred
- Previous law firm experience is a plus
- Experience using CRM and case management systems is a plus
- Experience managing calendars and scheduling appointments preferred
- Claude AI (preferred but not required)
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.
As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!
Job Description:
Join Job Duck as a Legal Communications Coordinator and become the welcoming voice that creates a positive first impression for every client interaction. In this role, you will serve as the primary point of contact for incoming calls, helping clients feel heard, supported, and connected to the right team members. You will play an essential role in ensuring smooth communication, maintaining accurate scheduling information, and supporting daily administrative operations. The ideal candidate thrives in a fast paced environment, communicates confidently in English, and enjoys building relationships through professional and empathetic customer service. If you are organized, proactive, and genuinely enjoy helping others, this is an excellent opportunity to make a meaningful impact while working with a collaborative team.
● Monthly Compensation Range: $1,015 to $1,100 USD
Responsibilities include, but are not limited to:
- Utilize Zoom Phone and Office 365 tools to manage communications and scheduling
- Help ensure smooth daily office operations and client communications
- Support team members by proactively identifying and addressing administrative needs
- Monitor communication channels and respond in a timely manner
- Coordinate communication between clients and internal team members
- Serve as the primary point of contact for incoming calls during business hours
- Maintain and manage calendar appointments and updates
- Confirm appointment details and scheduling information with clients
- Conduct outbound calls for follow up activities and client communication
- Deliver a professional, friendly, and empathetic experience to clients and prospects
- Provide accurate information and assistance to callers whenever possible
- Maintain confidentiality and professionalism when handling client information
- Maintain accurate records in Clio and other business systems
- Assist with administrative and clerical tasks as assigned
- Answer, screen, and route calls to the appropriate staff members
Requirements:
Location: Remote
Time Zone: CST
Schedule: Monday through Friday, 8:30 AM to 5:30 PM CST
English proficiency required
2-3 years of previous experience in receptionist, front desk, customer service, call handling, or administrative support roles required
Experience managing high volume inbound and outbound phone communications preferred
Previous law firm experience is a plus
Experience using CRM and case management systems is a plus
Experience managing calendars and scheduling appointments preferred
Strong verbal communication and customer service skills required
Comfortable speaking with clients and professionals throughout the workday
Ability to multitask while maintaining accuracy and professionalism
Strong organizational and time management skills
Ability to work independently and proactively support team members
Software and Tools: Clio, Zoom Phone, Microsoft Office 365, Outlook Calendar, Clio Calendar, Claude AI (preferred but not required)
Expected call volume: Approximately 16 to 30 calls per day
Additional skills:
Customer Service
Telephone Communication
Call Handling
Appointment Scheduling
Calendar Management
Administrative Support
Client Relations
CRM Management
Data Entry
Multitasking
Organization
Time Management
Professional Communication
Active Listening
Problem Solving
Attention to Detail
Team Collaboration
Adaptability
Empathy
Reliability
Proactive Mindset
Work Shift:
8:30 AM - 5:30 PM [CST][CDT] (United States of America)Languages:
EnglishReady to dive in? Apply now and make sure to follow all the instructions!
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Company
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