Vehicle Customer Experience Coordinator-Winnipeg Honda

Crown Auto Group is a Winnipeg-based, family-owned organization built on integrity, teamwork, and strong relationships. We are proud to be recognized as one of Canada’s Best Managed Companies and an Aon Hewitt Best Employer – Platinum Level. As one of Manitoba’s fastest-growing dealerships, we offer exceptional service and exciting career opportunities in a dynamic industry.

We have a great opportunity for a Vehicle Customer Experience Coordinator to join our team at Winnipeg Honda, the top Honda dealership in Manitoba located in the Waverley Auto Mall. As a  Delivery Coordinator  you will be responsible for delivering vehicles to customers, ensuring they understand vehicle features, and completing necessary paperwork. 

We offer a competitive salary and encouraging team environment as well as a competitive benefits package. We offer graduated training, mentorship, and online brand training to assist our employees in achieving their career goals.

 Responsibilities:

• Ensure all units are ready 2 hours before delivery, inside the showroom (New and CPO)
• All other vehicles to be outside of the showroom, beside the delivery door
• Inspect all deliveries with FSM to ensure the delivery is complete/all commitments fulfilled
• Give customers a tour of facility (Service/ Parts/Lounge/Drive thru), Discuss Crown Autobody & Glass and BDC
• Introduce customers to department heads/available personal (after hours gather cards and show customers the Managers offices)
• Explain main shop and express lube areas, explain the services we provide (Wash, vacuum etc.)
• Go over the owner’s manual, maintenance guide, web portal
• Book the first service for the customer for 6 months out in the portal
• Explain the vehicle, how to work radio, navigation, pair phone, answer all questions
• Bolt on plates, front and back (install Dilawri plate frames)
• Inspect one last time for any issues, defects, bring to the managers attention ASAP.
• Turn customer back over to the Salesperson and Manager
• Take pictures and videos, upload to social media, tag customers as well
• During down time, do video walk-around of all new and preowned units, upload to social media such as Facebook or YouTube.

 

Requirements:

• High School diploma or relevant experience
• Class 5F driver's licence
• Outgoing personality, positive and a pleasure to deal with
• Possesses a valid drivers’ license with an immaculate driving record
• Intelligent, responsible, punctual and committed to the position
• Effective listening and communication skills
• Process driven, follows instructions carefully
• Seeking to begin a career in the automotive industry and looking to advance
• Can work full-time hours and weekends

 

Additional Crown Auto Group Employee Benefits:

• Comprehensive Benefits Package including extended health, dental, vision and massage therapy reimbursement
• Discounted fitness membership
• Associate Referral Bonus Program
• Career advancement- most of promotions are from within the company
• Access to Perkopolis. (Canadas leading corporate concierge discount service)

 

CROWN AUTO GROUP is an equal opportunity employer! We are looking for people from various ethnicities, backgrounds and experiences to join our workplace. We are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. Reasonable accommodations are available during the selection process, and we'll respond in a timely manner to any requests for accommodations.