Veterinary Receptionist

Veterinary Receptionist (Client Care Assistant) 26.7 hours a week, Wednesday 08:30 - 18:30, Thursday 08:30 - 17:00, Friday 08:30 - 17:00 and 1:4 Saturdays 08:30 - 13:00 based at the Pembroke practice.

Your career means more than a rota and a job title, that’s why we offer: 

Health and wellbeing
•    Health Cash Plan from day one
•    24/7 counselling and wellbeing support
•    Life Assurance 3 x salary

Annual leave
•    5 weeks’ annual leave plus Bank Holidays, rising with length of service
•    Extra ‘Day for You’, a paid day off just for you 

Additional support
•    Cycle to Work 
•    Season Ticket loans
•    Discounts on Medivet products and services

About you

You’re skilled at providing exceptional client facing care, with excellent reception skills.  You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you. 
We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What you’ll be doing 

Typically, in this role, you’ll:
•    Carry out reception duties, greeting clients on arrival, and updating records
•    Triage the impact of emergency appointments, contacting clients and rearranging as needed
•    Manage the practice diary to ensure appointment availability is optimised to team skillset
•    Answer client phone calls and manage messages 
•    Ensure appointment slots are available for clients to book online
•    Process any repeat prescription order requests
•    Work collaboratively within a supportive team 

About Medivet

Medivet is a leading Veterinary care provider, with over 400 practices, including 24-hour centres and referral hospitals, across the UK and Europe. We’re more than a network – we’re a community.
We believe in providing the right treatment for our pets and our people. That means giving you the tools, time and support to build the career you want.