Veterinary Receptionist / Veterinary Receptionist
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What you'll do
- Create exceptional client experiences
- Build trust through compassionate service
- Manage appointments and daily patient flow
- Handle multi-line phones and in-person interactions
- Process transactions
- Support clients with essential information about our services
What they're looking for
- 1–3+ years of experience in a customer service, reception, or client-facing role
- Ability to manage a multi-line phone system while assisting in-person clients
- Exceptional verbal and written communication skills
- Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
- Strong organizational and time management skills
- Ability to accurately process payments and maintain financial records
- Positive attitude and willingness to collaborate with a team
- Ability to remain calm, professional, and solution-oriented during busy periods
Nice to have
- Previous veterinary receptionist or healthcare-related front-desk experience preferred
- Experience working with veterinary practice management software, especially EzyVet, preferred
- Experience scheduling appointments and coordinating calendars preferred
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Tender Care Animal Hospital in Peoria, Illinois, is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.
Schedule and Compensation
- Compensation: $16–$18 per hour
- Full-time position with a 4/10 schedule and availability needed Monday–Saturday.
Full-time Benefits Package*
- Medical, dental, and vision insurance
- Life insurance and disability
- Employee Assistance Program (EAP)
- 401(k) with company match
- Paid time off in accordance with site policy and applicable law
- Personal pet discount
- Uniform allowance
Part-time team members may be eligible for limited benefits in accordance with company policy and state law.
Minimum Qualifications and Skill Set:
- 1–3+ years of experience in a customer service, reception, or client-facing role
- Previous veterinary receptionist or healthcare-related front-desk experience preferred
- Ability to manage a multi-line phone system while assisting in-person clients
- Experience working with veterinary practice management software, especially EzyVet, preferred
- Exceptional verbal and written communication skills
- Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
- Strong organizational and time management skills
- Experience scheduling appointments and coordinating calendars preferred
- Ability to accurately process payments and maintain financial records
- Positive attitude and willingness to collaborate with a team
- Ability to remain calm, professional, and solution-oriented during busy periods
Why Choose Tender Care Animal Hospital?
Tender Care Animal Hospital, located in Peoria, Illinois, is a trusted and compassionate hospital dedicated to providing high-quality care for pets. The hospital offers a wide range of services, including preventive care, wellness exams, vaccinations, dental care, and surgery. Our team of experienced professionals prioritizes the health and well-being of animals while maintaining a comforting and stress-free environment for pets and their owners. With a focus on education, teamwork, and compassionate service, Tender Care Animal Hospital is committed to making a positive impact in the Peoria community.
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This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.
Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact hr@westernvetpartners.com. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.
Company
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