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Jobs / Customer Service Manager in United States of America
13 days ago
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Bjswholesaleclub·13 days ago
13 days ago

Vice President Club & Fuel Technology

BJ's Club Support Center Marlborough, United States of AmericaSenior · 12-18 yearsCustomer Service Manager

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Must-have skills for this role

  • pos
  • forecourt systems
  • vendor management
  • contract negotiation

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What you'll do

  • Define and own the multi-year technology roadmap for club and fuel operations.
  • Align priorities with business leadership, translate strategy into executable plans, and communicate a clear, compelling vision to both technical teams and senior stakeholders.
  • Educate the organization on emerging trends, opportunities, and new technologies that drive efficiency, revenue growth, or member experience improvement.
  • Serve as the primary technology partner to club and fuel business leaders. Build trusted relationships, align on priorities, and ensure technology is enabling the business.
  • Navigate a matrixed organization through influence and credibility.
  • Provide strategic counsel on technology decisions, solution tradeoffs, and program implementation to both business and IT leadership.
  • Lead end-to-end delivery of the portfolio, owning program outcomes.
  • Establish delivery standards, enforce rigor on project lifecycle and change management, and hold the team to commitments.
  • Ensure SOX compliance, cost controls, and regulatory adherence across all programs.
  • Lead a team of approximately 20 technology professionals including product managers, engineers, solution architects, and support staff.
  • Attract, develop, and retain top talent. Set high expectations, coach actively, and build a team culture defined by accountability and continuous improvement.
  • Operate as a player/coach; hands-on enough to guide the work, strategic enough to lead the function.

What they're looking for

  • 10+ years in technology leadership, with a track record of leading business-critical retail technology programs at scale
  • Deep POS experience in a 100+ store environment
  • Proven track record delivering complex programs on time and on budget
  • Experience managing technology budgets of $25M+ and leading teams of 15 or more
  • Strong vendor management and contract negotiation experience
  • Business acumen and ability to connect technology decisions to P&L impact
  • Track record leading high-performing teams through change

Nice to have

  • Toshiba ACE or comparable enterprise POS platform experience
  • Fuel technology experience
  • Experience in a warehouse club, grocery, or high-volume retail environment
  • Demonstrated success shifting a technology organization from reactive to strategic

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

A World-Class Team

BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most.

We’re a team built on purpose and opportunity. Join us and be part of something meaningful.

Why You’ll Love Working at BJ’s

At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow.

Here’s just some of what you can look forward to:

  • Weekly Pay: Get paid every week so that you can manage your money on your terms.
  • Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.*
  • Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.*
  • Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.*
  • 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).*
  • Employee Stock Purchase Plan:  Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.*

*Eligibility requirements vary by position.

Role Summary:

The VP, Club & Fuel Technology is a senior technology leader accountable for the full technology portfolio supporting BJ's clubs and gas stations, including POS, workforce management, asset management, and forecourt systems. Reporting to SVP, Corporate Systems, this role oversees a team of approximately 20 technology professionals and manages a portfolio budget of ~$50-70M.

This is a high-visibility, high-accountability role. The person in this seat is expected to operate as a business leader first, technology leader second—translating member and Team Member needs into durable, scalable solutions while driving measurable business outcomes.

Key Responsibilities

1. Strategy & Roadmap Ownership

  • Define and own the multi-year technology roadmap for club and fuel operations.
  • Align priorities with business leadership, translate strategy into executable plans, and communicate a clear, compelling vision to both technical teams and senior stakeholders.
  • Educate the organization on emerging trends, opportunities, and new technologies that drive efficiency, revenue growth, or member experience improvement.

2. Business Partnership & Stakeholder Leadership

  • Serve as the primary technology partner to club and fuel business leaders. Build trusted relationships, align on priorities, and ensure technology is enabling the business.
  • Navigate a matrixed organization through influence and credibility.
  • Provide strategic counsel on technology decisions, solution tradeoffs, and program implementation to both business and IT leadership.

3. Delivery Execution & Accountability

  • Lead end-to-end delivery of the portfolio, owning program outcomes.
  • Establish delivery standards, enforce rigor on project lifecycle and change management, and hold the team to commitments.
  • Ensure SOX compliance, cost controls, and regulatory adherence across all programs.

4. Team Leadership & Talent Development

  • Lead a team of approximately 20 technology professionals including product managers, engineers, solution architects, and support staff.
  • Attract, develop, and retain top talent. Set high expectations, coach actively, and build a team culture defined by accountability and continuous improvement.
  • Operate as a player/coach; hands-on enough to guide the work, strategic enough to lead the function.

5. Vendor & Financial Management

  • Own relationships with key technology vendors across the portfolio. Negotiate contracts, manage performance, and hold vendors accountable.
  • Actively participate in capital and expense planning.
  • Identify and drive technology-enabled efficiencies across club and fuel operations, including automation opportunities that reduce cost or improve Team Member productivity

6. Platform & Architecture Governance

  • Guide technical architecture decisions to ensure scalability, performance, security, and availability.
  • Optimize the portfolio for integration, eliminate redundancy, and establish and enforce development standards.

Year One Priorities

  • Assess the current technology landscape across clubs and fuel; create a strategic roadmap that aligns with both the business and enterprise IT goals.
  • Establish relationships with key business stakeholders, IT leadership and external vendors, and earn trust as a strategic partner.
  • Identify and close the most critical gaps in stability, support, and delivery capability.
  • Assess the team; acquire and develop talent where needed.
  • Shift the operating model from reactive to proactive, with measurable milestones.

Job Qualifications:

  • 10+ years in technology leadership, with a track record of leading business-critical retail technology programs at scale
  • Deep POS experience in a 100+ store environment
  • Proven track record delivering complex programs on time and on budget
  • Experience managing technology budgets of $25M+ and leading teams of 15 or more
  • Strong vendor management and contract negotiation experience
  • Business acumen and ability to connect technology decisions to P&L impact
  • Track record leading high-performing teams through change

Strong Differentiators

  • Toshiba ACE or comparable enterprise POS platform experience
  • Fuel technology experience
  • Experience in a warehouse club, grocery, or high-volume retail environment
  • Demonstrated success shifting a technology organization from reactive to strategic

In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is $285,000 - $375,000.

This is a hybrid role. Tuesday through Thursday are in-office days at BJ's Club Support Center in Marlborough, MA and Monday and Friday are remote days.

 

 

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Company

Bjswholesaleclub
BJ's Club Support Center Marlborough, United States of America

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Bjswholesaleclub's careers site·first seen 8 Sept 2026·last verified 8 Sept 2026·How we source jobs

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