NextRaiseNextRaiseFind jobs
Sign inSign up free
Jobs / Customer Service Manager in India
4 days ago
Apply with autofill
Apply with autofill
JPMorgan Chase·BFSI·4 days ago
4 days ago

Vice President - Compliance and Ops Risk Testing

Mumbai, IndiaFull-timeSenior · 13+ yearsCustomer Service Manager

Sign up free to see how well your resume matches this role.

Boost your chances at JPMorgan Chase

How you compare FREE

?
Your scoreYour score: not yet known
→
61
Top 10%Top 10%: 61 out of 100

Top 10% of NextRaise users matched against Customer Service Manager roles in India.

Must-have skills for this role

  • risk management
  • compliance
  • controls testing
  • operational risk management

PDF or DOCX · no account needed

Apply faster with autofill FREEThe NextRaise extension autofills your application in one click.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Lead the development and execution of comprehensive testing strategies for the assigned function's control environment to ensure alignment with SOX, other regulatory frameworks & with the firm's risk priorities.
  • Oversee the comprehensive testing processes with precision and accountability to assess the control environment, identify gaps and prepare robust documentation including process documents, process flows, and overview documents that support testing conclusions.
  • Manage complex testing initiatives, applying advanced project management skills to ensure timely and efficient delivery of outcomes.
  • Oversee and drive issue validation, action plan quality and closure discipline by partnering with control owners to ensure remediation aligns with risk acceptance and compliance expectations.
  • Lead stakeholder engagement by facilitating meetings with business owners and stakeholders at various management levels, fostering collaboration across engagements and effectively influencing stakeholders during challenging discussions.
  • Make strategic decisions that have a wide-ranging impact throughout the function, using deep knowledge of policies/standards/procedures & risk management practices to ensure accurate implementation of compliance requirements thereby strengthening the firm's compliance and operational risk management framework.
  • Manage a diverse testing team by providing guidance, resolving issues, and fostering clear communication to ensure successful engagement delivery

What they're looking for

  • Bachelor's degree in business, finance, or related field; or equivalent work experience. Minimum of 13 years of work experience in controls testing, audit, operational risk management and managing testing processes within a risk & control environment.
  • Domain Knowledge: Strong understanding of Risk Management and Compliance
  • Strong stakeholder management skills, with experience in fostering relationships with senior stakeholders and effectively communicating testing strategies and outcomes.
  • Advanced proficiency in project management and time management, with a history of delivering results that accelerate business objectives.
  • Proven track record of leading diverse teams while strategically planning and coordinating cross-departmental activities to achieve compliance requirements and operational excellence
  • Demonstrated proficiency in advanced analytical thinking and problem solving skills with a track record of systematically evaluating complex situations to extract key insights, coupled with excellent written and verbal communication skills to influence business leaders in a meaningful and actionable manner.
  • Demonstrated expertise in MS Office applications, with advanced skills in Excel, Word, and PowerPoint highly recommended.

Nice to have

  • Professional qualifications like CA, CPA, MBA Finance, CIA is preferred.
  • Audit & control testing background / experience.
  • Proven track record in developing and implementing comprehensive testing strategies that align with regulatory requirements and firm policies.
  • Experience with automation and AI-driven testing frameworks is highly desirable, along with the ability to innovate, challenge the status quo and proactively identify automation opportunities.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

As a Compliance and Operations Risk Test Manager, you will lead in shaping the testing strategy across various business lines, ensuring alignment with regulatory and firm requirements. Your deep understanding of risk management and control evaluation will be instrumental in identifying and mitigating risks, thereby enhancing compliance and operational risk management. Additionally, your aptitude in stakeholder management will enable you to foster strong relationships with senior stakeholders, including business management and regulatory bodies. Your analytical thinking and problem-solving skills will be crucial in breaking down complex business objectives into manageable tasks and activities. Your role will also involve making impactful decisions, while maintaining compliance with operational policies and precedents. As a leader, you will manage a diverse team, planning and organizing individual and team activities to integrate and coordinate work across various departments. Your role will be integral in ensuring a cohesive and efficient testing framework, contributing to the seamless delivery of quality outcomes.

Job Responsibilities: 

  • Lead the development and execution of comprehensive testing strategies for the assigned function's control environment to ensure alignment with SOX, other regulatory frameworks & with the firm's risk priorities.

  • Oversee the comprehensive testing processes with precision and accountability to assess the control environment, identify gaps and prepare robust documentation including process documents, process flows, and overview documents that support testing conclusions.

  • Manage complex testing initiatives, applying advanced project management skills to ensure timely and efficient delivery of outcomes.

  • Oversee and drive issue validation, action plan quality and closure discipline by partnering with control owners to ensure remediation aligns with risk acceptance and compliance expectations.

  • Lead stakeholder engagement by facilitating meetings with business owners and stakeholders at various management levels, fostering collaboration across engagements and effectively influencing stakeholders during challenging discussions.

  • Make strategic decisions that have a wide-ranging impact throughout the function, using deep knowledge of policies/standards/procedures & risk management practices to ensure accurate implementation of compliance requirements thereby strengthening the firm's compliance and operational risk management framework.

  • Manage a diverse testing team by providing guidance, resolving issues, and fostering clear communication to ensure successful engagement delivery 

Required Qualifications, Capabilities and Skills:

  • Bachelor's degree in business, finance, or related field; or equivalent work experience. Minimum of 13 years of work experience in controls testing, audit, operational risk management and managing testing processes within a risk & control environment.

  • Domain Knowledge: Strong understanding of Risk Management and Compliance 

  • Strong stakeholder management skills, with experience in fostering relationships with senior stakeholders and effectively communicating testing strategies and outcomes.

  • Advanced proficiency in project management and time management, with a history of delivering results that accelerate business objectives.

  • Proven track record of leading diverse teams while strategically planning and coordinating cross-departmental activities to achieve compliance requirements and operational excellence 

  • Demonstrated proficiency in advanced analytical thinking and problem solving skills with a track record of systematically evaluating complex situations to extract key insights, coupled with excellent written and verbal communication skills to influence business leaders in a meaningful and actionable manner.

  • Demonstrated expertise in MS Office applications, with advanced skills in Excel, Word, and PowerPoint highly recommended.

Preferred Qualifications, Capabilities and Skills:

  • Professional qualifications like CA, CPA, MBA Finance, CIA is preferred.

  • Audit & control testing background / experience.

  • Proven track record in developing and implementing comprehensive testing strategies that align with regulatory requirements and firm policies. 

  • Experience with automation and AI-driven testing frameworks is highly desirable, along with the ability to innovate, challenge the status quo and proactively identify automation opportunities.

BFSI

Company

JPMorgan ChaseBFSI
Mumbai, India

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from JPMorgan Chase's careers site·first seen 16 Sept 2026·last verified 16 Sept 2026·How we source jobs

Similar jobs

  • Director of Culinary at Marriott InternationalMumbai, India–match not yet calculated
  • Associate Director - Data & Platform Architecture at NovartisHyderabad, India–match not yet calculated
  • Head of BESS R&D and Engineering at Larsen & ToubroBengaluru, India–match not yet calculated
  • Service Delivery Manager at HPE (Hewlett Packard Enterprise)Pune, India–match not yet calculated
  • Associate Director, Client Partnership, Enterprise at randstadMumbai, India–match not yet calculated

Browse more jobs

  • Customer Service Manager jobs in India
  • Customer Service Representative jobs in India
  • Customer Service Team Lead jobs in India
  • Customer Experience Specialist jobs in India
  • Customer Service Manager jobs in United States
  • Customer Service Manager jobs in United Kingdom