NextRaiseNextRaiseFind jobs
Sign inSign up free
Jobs / Customer Service Manager in Singapore
6 days ago
Apply with autofill
Apply with autofill
HSBC (HSBC Global Service Centres / GSC India)·BFSI·6 days ago
6 days ago

Vice President, Financial Crime Insurance - HSBC Life

Central Singapore, SingaporeHybridSenior · 12-18 yearsCustomer Service Manager

Sign up free to see how well your resume matches this role.

Boost your chances at HSBC (HSBC Global Service Centres / GSC India)

How you compare FREE

?
Your scoreYour score: not yet known
→
32
Top 10%Top 10%: 32 out of 100

Top 10% of NextRaise users matched against Customer Service Manager roles in Singapore.

Must-have skills for this role

  • aml
  • cft
  • sanctions
  • risk assessment

PDF or DOCX · no account needed

Apply faster with autofill FREEThe NextRaise extension autofills your application in one click.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Maintain and enhance Financial Crime (FC) policies, governance and documentation to ensure ongoing alignment with local regulatory requirements and Group standards, including management of waivers/dispensations with clear rationale and approvals.
  • Support, deliver and provide effective challenge on key FC risk assessments (e.g., Enterprise-Wide Risk Assessment and Risk & Control Assessments), ensuring robust outcomes and clear articulation of residual risk.
  • Lead policy and regulatory change gap analysis; review, challenge and track required control uplifts through to full implementation and closure.
  • Define, review and challenge appropriate KRIs/KCIs and FC MI; produce clear, decision-useful management and governance reporting on risk profile, control effectiveness, issues and remediation progress.
  • Provide FC advisory across customers, products, distribution, operations and technology change (including campaigns/initatives), ensuring controls are practical, risk-based and commercially workable.
  • Provide AML/CFT, sanctions, anti-bribery & corruption (ABC) and fraud advisory, including support for complex EDD and higher-risk customer assessments, ensuring defensible decisions and appropriate escalation.
  • Oversee and challenge FC control effectiveness via thematic reviews, compliance monitoring/testing and annual compliance plan activities, driving enhancements where gaps are identified.
  • Provide oversight and challenge of Transaction Monitoring and screening frameworks (including model/rule changes, coverage and tuning outcomes) and manage FC issues, investigations and regulatory engagement (e.g., incidents, audit/regulatory findings, STR assessment/submission, training/awareness and supervisory enquiries) through to evidenced closure.

What they're looking for

  • Strong FC experience covering AML/CFT/CPF, sanctions, ABC, and fraud with demonstrated ability to apply requirements pragmatically in a regulated environment (insurance experience strongly preferred).
  • Proven track record in risk assessments, control monitoring/testing, KRI/KCI & MI, issue management and remediation validation.
  • Working knowledge of TM and screening frameworks and related governance/optimization concepts.
  • Experience supporting complex EDD decisions, investigations and STR-related processes.
  • Strong stakeholder management, influencing and communication skills; able to deliver clear challenge and succinct senior updates.
  • Strong analytical skills and attention to detail, with disciplined documentation and audit trail practices.

Nice to have

  • insurance experience strongly preferred

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Some careers have more impact than others.
 
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
 
HSBC Life is a world-class institution where you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank. Here you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank.
 
Insurance is about people, and the promises they make. At HSBC Life in Singapore we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region. Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our combined team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.
 
Together we will pursue efficient ways of working. We will harness the latest data and technology solutions to achieve meaningful outcomes for our clients. And the protection we offer will create broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.

We are currently seeking a high calibre professional to join our team as a Vice President, Financial Crime Insurance.

In this role you will:

  • Maintain and enhance Financial Crime (FC) policies, governance and documentation to ensure ongoing alignment with local regulatory requirements and Group standards, including management of waivers/dispensations with clear rationale and approvals.
  • Support, deliver and provide effective challenge on key FC risk assessments (e.g., Enterprise-Wide Risk Assessment and Risk & Control Assessments), ensuring robust outcomes and clear articulation of residual risk.
  • Lead policy and regulatory change gap analysis; review, challenge and track required control uplifts through to full implementation and closure.
  • Define, review and challenge appropriate KRIs/KCIs and FC MI; produce clear, decision-useful management and governance reporting on risk profile, control effectiveness, issues and remediation progress.
  • Provide FC advisory across customers, products, distribution, operations and technology change (including campaigns/initiatives), ensuring controls are practical, risk-based and commercially workable.
  • Provide AML/CFT, sanctions, anti-bribery & corruption (ABC) and fraud advisory, including support for complex EDD and higher-risk customer assessments, ensuring defensible decisions and appropriate escalation.
  • Oversee and challenge FC control effectiveness via thematic reviews, compliance monitoring/testing and annual compliance plan activities, driving enhancements where gaps are identified.
  • Provide oversight and challenge of Transaction Monitoring and screening frameworks (including model/rule changes, coverage and tuning outcomes) and manage FC issues, investigations and regulatory engagement (e.g., incidents, audit/regulatory findings, STR assessment/submission, training/awareness and supervisory enquiries) through to evidenced closure.

To be successful you will need:

  • Strong FC experience covering AML/CFT/CPF, sanctions, ABC, and fraud with demonstrated ability to apply requirements pragmatically in a regulated environment (insurance experience strongly preferred).
  • Proven track record in risk assessments, control monitoring/testing, KRI/KCI & MI, issue management and remediation validation.
  • Working knowledge of TM and screening frameworks and related governance/optimization concepts.
  • Experience supporting complex EDD decisions, investigations and STR-related processes.
  • Strong stakeholder management, influencing and communication skills; able to deliver clear challenge and succinct senior updates.
  • Strong analytical skills and attention to detail, with disciplined documentation and audit trail practices.

 

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Life (Singapore) Pte. Ltd.

https://www.youtube.com/watch?v=NIa2CodFG6E

BFSI

Company

HSBC (HSBC Global Service Centres / GSC India)BFSI
Central Singapore, Singapore

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from HSBC (HSBC Global Service Centres / GSC India)'s careers site·first seen 16 Sept 2026·last verified 16 Sept 2026·How we source jobs

Similar jobs

  • Director, Global Category Lead - Cybersecurity at mufgubSingapore Office OCC, Singapore–match not yet calculated
  • Director, Global Category Lead - Enterprise Software at mufgubSingapore Office OCC, Singapore–match not yet calculated
  • Director, Global Category Lead - Infrastructure at mufgubSingapore Office OCC, Singapore–match not yet calculated
  • Head of Tech Solutions at IglooSingapore, Singapore, Singapore–match not yet calculated
  • Sr. Director, Technology BU Interface – International (Orthopaedics) at Johnson & JohnsonSingapore, Singapore–match not yet calculated

Browse more jobs

  • Customer Service Manager jobs in Singapore
  • Customer Service Representative jobs in Singapore
  • Customer Service Team Lead jobs in Singapore
  • Customer Experience Specialist jobs in Singapore
  • Customer Service Manager jobs in United States
  • Customer Service Manager jobs in United Kingdom