NextRaiseNextRaiseFind jobs
Sign inSign up free
Jobs / Customer Service Manager in India
1 month ago
Apply with autofill
Apply with autofill
Wppmedia·1 month ago
1 month ago

Vice President, Media Solutions, India

Delhi NCR, IndiaOn-siteSenior · 12-18 yearsCustomer Service Manager

Sign up free to see how well your resume matches this role.

Boost your chances at wppmedia

How you compare FREE

?
Your scoreYour score: not yet known
→
62
Top 10%Top 10%: 62 out of 100

Top 10% of NextRaise users matched against Customer Service Manager roles in India.

Must-have skills for this role

  • business development
  • strategic account management
  • client relationship management
  • integrated marketing solutions

PDF or DOCX · no account needed

Apply faster with autofill FREEwppmedia uses Greenhouse - autofill it instead of retyping.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

About this role

About WPP Media

WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth. 

WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.

For more information, visit wppmedia.com.

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

  • Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 
  • Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 
  • Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Reporting To: Business Head

Position Summary

The Vice President is responsible for driving sustainable business growth through new client acquisition, strategic account management, and long-term client retention. The incumbent will lead business development initiatives, manage key client relationships, and work collaboratively with cross-functional teams to deliver innovative, commercially viable experiential marketing solutions.

The role requires a strategic leader with strong commercial acumen, a consultative approach to problem-solving, exceptional presentation and communication skills, and the ability to translate client business objectives into integrated activation solutions.

Key Responsibilities

Business Development

  • Develop and execute business development strategies to achieve annual revenue and profitability targets.
  • Identify, pursue, and convert new business opportunities across target industry sectors.
  • Build and maintain relationships with senior client stakeholders and decision-makers.
  • Lead end-to-end pitch management, including opportunity assessment, solution development, proposal preparation, commercial negotiations, and contract closure.
  • Expand existing client relationships through cross-selling and up-selling opportunities.
  • Maintain a healthy sales pipeline and provide regular business forecasts.
Client Servicing & Account Leadership
  • Act as the strategic business partner for assigned key accounts.
  • Build long-term client relationships through consistent value creation and service excellence.
  • Understand client business objectives and recommend effective experiential marketing solutions.
  • Ensure timely delivery of projects while maintaining quality, profitability, and client satisfaction.
  • Lead client reviews, business planning meetings, and strategic discussions.
  • Manage client escalations and ensure effective resolution.
Strategic Solution Development
  • Adopt a consultative and solution-oriented approach to address client marketing and business challenges.
  • Collaborate with Strategy, Creative, Operations, and Production teams to develop integrated activation proposals.
  • Ensure recommendations are aligned with client objectives, consumer insights, budgets, and operational feasibility.
  • Promote innovation by introducing new formats, technologies, and engagement platforms.
Ideation & Presentation Excellence
  • Lead ideation for key business opportunities and strategic pitches.
  • Develop compelling business presentations and proposal documents.
  • Present concepts, strategies, and recommendations confidently to senior client stakeholders.
  • Mentor teams in storytelling, presentation development, and persuasive communication.
Financial Management
  • Deliver assigned revenue, profitability, and business growth objectives.
  • Ensure commercial viability of all proposals and projects.
  • Monitor account profitability and revenue realization.
  • Support timely invoicing and collections in collaboration with Finance.
Team Leadership
  • Lead, mentor, and develop Client Servicing and Business Development teams.
  • Foster a culture of collaboration, accountability, innovation, and continuous learning.
  • Support performance management, capability development, and succession planning.
Key Competencies

Functional Competencies

  • Business Development
  • Strategic Account Management
  • Client Relationship Management
  • Integrated Marketing Solutions
  • Commercial Negotiation
  • Revenue & Profitability Management
  • Pitch Management
  • Proposal Development

Behavioural Competencies

  • Strategic Thinking
  • Solution-Oriented Mindset
  • Customer Focus
  • Innovation & Creativity
  • Executive Presence
  • Influencing & Negotiation
  • Decision Making
  • Collaboration
  • People Leadership
  • Results Orientation
Desired Skills
  • Strong business acumen and commercial orientation.
  • Excellent ideation and conceptual thinking capabilities.
  • Outstanding presentation, storytelling, and communication skills.
  • Ability to simplify complex client challenges into actionable business solutions.
  • Strong stakeholder management and relationship-building skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • High proficiency in Microsoft PowerPoint, Excel, and proposal development.
Qualifications
  • Bachelor’s degree in business administration, Marketing, Communications, or a related discipline.
  • MBA or Postgraduate qualification in Marketing or Business Management preferred.
Experience
  • 12–18 years of relevant experience in Experiential Marketing, Brand Activation, Events, Integrated Marketing, or Advertising agencies.
  • Minimum 4-5 years in a senior client leadership or business development role.
  • Demonstrated experience in acquiring new business and managing large enterprise accounts.
  • Experience leading multi-disciplinary teams and high-value client pitches.
Key Performance Indicators (KPIs)
  • Achievement of annual revenue and profitability targets.
  • New business acquisition and pipeline conversion.
  • Growth of existing client portfolio.
  • Client retention and satisfaction.
  • Account profitability.
  • Team engagement and capability development.
Working Relationships

Internal

  • Strategy Team
  • Creative Team
  • Operations & Production
  • Finance & Procurement
  • Leadership Team

External

  • Clients
  • Prospective Clients
  • Agency Partners
  • Vendors
  • Industry Associations
  • Technology Partners
Success Profile

The ideal candidate will demonstrate the ability to identify growth opportunities, build trusted client partnerships, lead solution-driven pitches, and inspire cross-functional teams to deliver innovative experiential marketing solutions. The individual should possess a strong balance of commercial expertise, strategic thinking, creativity, and leadership to drive sustainable business growth and position the agency as a preferred partner for clients.

Life at WPP Media & Benefits 

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.   

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

# LI Promoted

Please read our Privacy Notice for more information on how we process the information you provide. 

Company

Wppmedia
Delhi NCR, India

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Wppmedia's careers site·first seen 13 Aug 2026·last verified 8 Sept 2026·How we source jobs

Similar jobs

  • Core Operations - Assistant Vice President at State StreetPune, India–match not yet calculated
  • Full Stack Java Microservices Developer - Assistant Vice President at CitiPune, India–match not yet calculated
  • GTS Alternatives Technology Lead - Vice President at State StreetBengaluru, India–match not yet calculated
  • Core Java Backend Lead Analyst - Vice President at CitiPune, India–match not yet calculated
  • Python Microservices and Distributed Systems Lead - Vice President at CitiPune, India–match not yet calculated

Browse more jobs

  • Customer Service Manager jobs in India
  • Customer Service Representative jobs in India
  • Customer Service Team Lead jobs in India
  • Customer Experience Specialist jobs in India
  • Customer Service Manager jobs in United States
  • Customer Service Manager jobs in United Kingdom