NextRaiseNextRaiseFind jobs
Sign inSign up free
Jobs / Customer Service Manager in Singapore
9 hours agoBe an early applicant
Apply with autofill
Apply with autofill
BNY·BFSI·9 hours ago
9 hours agoBe an early applicant

Vice President, Middle Office (Trade management)

Singapore, Singapore, SingaporeFull-timeSenior · 9-10 yearsCustomer Service Manager

Sign up free to see how well your resume matches this role.

Boost your chances at BNY

How you compare FREE

?
Your scoreYour score: not yet known
→
32
Top 10%Top 10%: 32 out of 100

Top 10% of NextRaise users matched against Customer Service Manager roles in Singapore.

Must-have skills for this role

  • middle office operations
  • trade management
  • security transactions
  • foreign exchange

PDF or DOCX · no account needed

Apply faster with autofill FREEThe NextRaise extension autofills your application in one click.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Manage a team of Middle Office operations staff responsible for Trade Management activities which include security and foreign exchange transactions on behalf of our clients who have appointed BNY as their service providers.
  • Handle trade related inquiries from internal stakeholders and external clients, counterparties such as brokers, custodians and vendors.
  • Also responsible for oversight of processing, trend analysis, client engagement, TPG review (SLA), process improvement, industry specialist, architecturally aware, incident management, and on shore recovery (processing).
  • Manage the performance of assigned staff and sets team priorities.
  • Manages day to day work of Middle Office operations team to ensure the successful execution of Middle Office operations daily workflows such as internal trade support, required daily and ad-hoc reporting across equity, fixed income and foreign exchange transactions on behalf of our clients
  • Manages relationships with assigned clients and ensure all questions are answered and issues with transactions are resolved.
  • Manages processes and provides oversight of team to ensure that records are maintained in accordance with departmental policies and procedures.
  • Supports evaluation of new clients and determine how to allocate that client against the various team members.
  • Receives input from Middle Office Team Leader and responsible for the achievement of team goals and objectives, talent management and supervision of Middle Office operations staff.
  • Responsible for JSIT, JUAT and UAT testing for Middle Office Operations while also handling the client engagement for each phase.
  • Responsible for overall success of client testing and conversions, ensuring client satisfaction through the monitoring of project quality and efficiency as well as the direct client experience.

What they're looking for

  • Bachelor’s degree in finance or the equivalent combination of education and experience is required.
  • 9-10 years of relevant experience in Middle Office operations with at least 1-2 years of team management experience preferred.

Nice to have

  • at least 1-2 years of team management experience preferred.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

We’re seeking a future team member for the role Vice President, Middle Office to join our Trade management team. This role is in Singapore, SG. 

 

In this role, you’ll make an impact in the following ways:

  • Manage a team of Middle Office operations staff responsible for Trade Management activities which include security and foreign exchange transactions on behalf of our clients who have appointed BNY as their service providers. 
  • Handle trade related inquiries from internal stakeholders and external clients, counterparties such as brokers, custodians and vendors.
  • Also responsible for oversight of processing, trend analysis, client engagement, TPG review (SLA), process improvement, industry specialist, architecturally aware, incident management, and on shore recovery (processing).
  • Manage the performance of assigned staff and sets team priorities.
  • Manages day to day work of Middle Office operations team to ensure the successful execution of Middle Office operations daily workflows such as internal trade support, required daily and ad-hoc reporting across equity, fixed income and foreign exchange transactions on behalf of our clients
  • Manages relationships with assigned clients and ensure all questions are answered and issues with transactions are resolved.
  • Manages processes and provides oversight of team to ensure that records are maintained in accordance with departmental policies and procedures.
  • Supports evaluation of new clients and determine how to allocate that client against the various team members.
  • Receives input from Middle Office Team Leader and responsible for the achievement of team goals and objectives, talent management and supervision of Middle Office operations staff.
  • Responsible for JSIT, JUAT and UAT testing for Middle Office Operations while also handling the client engagement for each phase. 
  • Responsible for overall success of client testing and conversions, ensuring client satisfaction through the monitoring of project quality and efficiency as well as the direct client experience. 
  • Product knowledge (Bond/Fixed Income, Equity, FX, NDF and etc).
  • Stock market knowledge (China bond connect and Interbank Bond Market, Hong Kong stock connect, India government bond, Korea government bond and etc).
  • Digital and System/Vendor knowledge (Alteryx, Bloomberg, DTCC ALERT and CTM, Refinitiv Eikon, Tradeweb and etc).

 

To be successful in this role, we’re seeking the following:

  • Bachelor’s degree in finance or the equivalent combination of education and experience is required. 
  • 9-10 years of relevant experience in Middle Office operations with at least 1-2 years of team management experience preferred. 

 

BFSI

Company

BNYBFSI
Singapore, Singapore, Singapore

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from BNY's careers site·first seen 23 Sept 2026·last verified 23 Sept 2026·How we source jobs

Similar jobs

  • Head of Corporate Sales, Singapore at corpayCross Border, Singapore–match not yet calculated
  • Assistant Director, Academic Matters at Nanyang Technological University (NTU)NTU Main Campus, Singapore–match not yet calculated
  • Solution Director at JLLSingapore–match not yet calculated
  • Engineering Lead Analyst, Vice President at CitiSingapore Singapore, Singapore–match not yet calculated
  • Vice President, Collateral Management/Margins Manager at BNYSingapore, Singapore, Singapore–match not yet calculated

Browse more jobs

  • Customer Service Manager jobs in Singapore
  • Customer Service Representative jobs in Singapore
  • Customer Service Team Lead jobs in Singapore
  • Customer Experience Specialist jobs in Singapore
  • Customer Service Manager jobs in United States
  • Customer Service Manager jobs in United Kingdom