NextRaiseNextRaiseFind jobs
Sign inSign up free
Jobs / Customer Service Manager in India
6 days ago
Apply with autofill
Apply with autofill
BNY·BFSI·6 days ago
6 days ago

Vice President, POM Product Owner

Pune, IndiaFull-timeSenior · 6-10 yearsCustomer Service Manager

Sign up free to see how well your resume matches this role.

Boost your chances at BNY

How you compare FREE

?
Your scoreYour score: not yet known
→
62
Top 10%Top 10%: 62 out of 100

Top 10% of NextRaise users matched against Customer Service Manager roles in India.

Must-have skills for this role

  • agile
  • product management
  • project management
  • prototyping

PDF or DOCX · no account needed

Apply faster with autofill FREEThe NextRaise extension autofills your application in one click.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Responsible for end-to-end delivery of products.
  • Collaborates with Product Manager, Operations, Engineering, Design and Architects to drive products and features from concept to launch in a fast-paced environment.
  • Turns client and data insights into products with actionable outcomes to the ultimate customer.
  • Partners with stakeholders and customers across the organization to inform the product vision, strategy, features, and prioritization.
  • Assist product manager in developing, owning and executing on product roadmap.
  • Works with design and user research to define the user experience, support, and monitoring for customers.
  • Works in an Agile environment and continuously reviews the business needs, refines priorities, outlines milestones and deliverables, and identifies opportunities and risks.
  • Works with cross-functional teams and various stakeholders, including analytics, design/user experience, engineering, and user enablement.
  • Translates product roadmap features into well-defined product requirements including features, user stories, and acceptance test criteria.
  • Prioritizes and maintains the sprint backlog for assigned products, balancing the requirements of stakeholders.
  • Leads the product functional design process based on an intimate knowledge of the users and technology.
  • Develops and maintains appropriate tracking and reporting of product performance post-launch to evaluate future investment.

What they're looking for

  • 6-10 years of direct product management experience in end user applications in Wealth Management, Broker Dealer, Custody, or Consumer Facing fintech space
  • Alternatively, MBA with 3+ years’ experience in general management consulting firms (McKinsey, Bain, BCG, Strategy&, Deloitte) within their Financial Services practice or their digital arms focused on Financial Services clients
  • Master’s degree in engineering, business from Tier 1 schools
  • Proven track record of delivering products with a customer-first mindset.
  • Established background in launching software or services in partnership with engineering teams and high degree of proficiency in prototyping, iterative development, understanding of Agile principles.
  • Experience successfully driving end-to-end delivery of front-end applications including a wide variety of mechanisms, e.g. dashboards, APIs, real time alerts, etc.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Vice President POM Product Owner

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

 

We’re seeking a future team member for the role of Vice President POM Product Owner to join our Wealth Services team. This role is located in Pune.

 

In this role, you’ll make an impact in the following ways: 

  • Responsible for end-to-end delivery of products.
  • Collaborates with Product Manager, Operations, Engineering, Design and Architects to drive products and features from concept to launch in a fast-paced environment.
  • Turns client and data insights into products with actionable outcomes to the ultimate customer.
  • Partners with stakeholders and customers across the organization to inform the product vision, strategy, features, and prioritization.
  • Assist product manager in developing, owning and executing on product roadmap.
  • Works with design and user research to define the user experience, support, and monitoring for customers.
  • Works in an Agile environment and continuously reviews the business needs, refines priorities, outlines milestones and deliverables, and identifies opportunities and risks.
  • Works with cross-functional teams and various stakeholders, including analytics, design/user experience, engineering, and user enablement.
  • Translates product roadmap features into well-defined product requirements including features, user stories, and acceptance test criteria.
  • Prioritizes and maintains the sprint backlog for assigned products, balancing the requirements of stakeholders.
  • Leads the product functional design process based on an intimate knowledge of the users and technology.
  • Develops and maintains appropriate tracking and reporting of product performance post-launch to evaluate future investment.
  • Adherence to the processes and creation of artifacts required for securing approval of multiple toll gates for releasing code to production. 
  • Participate and contribute in building and strengthening of Product Owner Center of excellence.

Product Owner Skills:

  • Balance of technical knowledge and business acumen.
  • Customer first mind set.
  • Proactive, self-starter with excellent project management skills and ability to manage multiple tasks effectively.
  • Excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment.
  • High degree of organization, individual initiative, and personal accountability.

 

To be successful in this role, we’re seeking the following: 

  • 6-10 years of direct product management experience in end user applications in Wealth Management, Broker Dealer, Custody, or Consumer Facing fintech space
  • Alternatively, MBA with 3+ years’ experience in general management consulting firms (McKinsey, Bain, BCG, Strategy&, Deloitte) within their Financial Services practice or their digital arms focused on Financial Services clients
  • Master’s degree in engineering, business from Tier 1 schools
  • Proven track record of delivering products with a customer-first mindset.
  • Established background in launching software or services in partnership with engineering teams and high degree of proficiency in prototyping, iterative development, understanding of Agile principles.
  • Experience successfully driving end-to-end delivery of front-end applications including a wide variety of mechanisms, e.g. dashboards, APIs, real time alerts, etc.

 

BFSI

Company

BNYBFSI
Pune, India

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from BNY's careers site·first seen 15 Sept 2026·last verified 15 Sept 2026·How we source jobs

Similar jobs

  • HVDC Project Director at GE VernovaDelhi NCR, India–match not yet calculated
  • Alpha Third Party Outreach Project Management, Assistant Vice President at State StreetBengaluru, India–match not yet calculated
  • Corporate Secretarial, Vice President, Attorney - Enterprise at Morgan StanleyMumbai, India–match not yet calculated
  • Tableau and SQL BI Developer - Assistant Vice President at CitiChennai, India–match not yet calculated
  • Assistant Director -Engineering at Marriott InternationalUttarakhand, India–match not yet calculated

Browse more jobs

  • Customer Service Manager jobs in India
  • Customer Service Representative jobs in India
  • Customer Service Team Lead jobs in India
  • Customer Experience Specialist jobs in India
  • Customer Service Manager jobs in United States
  • Customer Service Manager jobs in United Kingdom