Vice President, Production Services Application Support

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. 

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. 

We’re seeking an SRE Automation Engineering professional to join our SRE Automation Enablement team in Lake Mary, FL.

In this role, you'll make an impact in the following ways:

• Support the stability, resilience and operational efficiency of applications by delivering and improving automation workflows across multiple platforms and processes.
• Enhance scripts, validation checks and workflow logic to improve reliability, reduce manual effort and strengthen operational controls.
• Partner with application support, engineering and infrastructure teams to onboard new applications and processes into standardized automation and support frameworks.
• Troubleshoot and resolve production issues, workflow defects and control gaps in a timely manner, helping to reduce operational risk and improve service outcomes.
• Contribute to operational playbooks, technical documentation and reusable templates that improve consistency, scalability and team readiness.
• Support continuous improvement through pipeline, tooling and process enhancements that enable more efficient delivery and stronger operational execution.

• Provide day-to-day guidance to junior team members by sharing knowledge, reinforcing good support and engineering practices, and helping build team capability. 

  To be successful in this role, we're seeking the following:

   

• Experience in application support, site reliability, production services or a related technology operations function.
• Working knowledge of automation, scripting and workflow orchestration, with the ability to troubleshoot and improve operational processes.
• Hands-on experience with tools and technologies such as Python, Ansible, CI/CD or pipeline-based deployment frameworks, or similar automation platforms.
• Ability to analyze production issues, identify root causes and implement durable fixes that improve stability and reduce repeat issues.
• Experience supporting validation checks, evidence generation, control-related activities or other operational risk disciplines in a technical environment.
• Strong organization and attention to detail, with the ability to manage multiple work items while maintaining quality and execution discipline.
• Effective written and verbal communication skills, with the ability to collaborate across teams and document technical processes clearly.
• Demonstrated willingness and ability to mentor junior colleagues through knowledge sharing, practical guidance and collaborative problem solving.

At BNY, our culture speaks for itself, check out the latest BNY news at: 

BNY Newsroom 

BNY LinkedIn  

  Here’s a few of our recent awards:  

• America’s Most Innovative Companies, Fortune, 2025 
• World’s Most Admired Companies, Fortune 2025 
• “Most Just Companies”, Just Capital and CNBC, 2025 

 
Our Benefits and Rewards:  

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.  

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.