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Jobs / Customer Service Manager in Ireland
4 months ago
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BNY·BFSI·4 months ago
4 months ago

Vice President, Relationship Management - IM sales

Dublin, IrelandFull-timeSenior · 12-18 yearsCustomer Service Manager

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Must-have skills for this role

  • relationship management
  • private credit
  • clos
  • communication

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About this role

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Vice President, Relationship Management to join our Corporate Trust Investment Managers, Relationship Management team. This role is based in Dublin, Ireland.

In this role, you’ll make an impact in the following ways:

  • Support Investment Managers Group, Relationship Managers (RMs) to deepen client coverage and in the identification of new business opportunities.
  • Own client engagement and internal coordination for designated new deals throughout onboarding, ensuring a positive client experience.
  • Gather and track key market and client data using available tools and established contacts; provide team updates, maintain a reference database, identify areas for analysis, and draft reports for internal circulation.
  • Act as backup to the RM when required (e.g., travel, client meetings, vacation).
  • Continuously build your knowledge of the debt capital markets, with a particular focus on developments in the private credit market, and share regular insights across the team.
  • Serve as a key liaison with CT Product, CT Client Service, the Asset Servicing Implementation Group, and the Enterprise Operating Platform (EOP).
  • Assist RMs in creating and maintaining client presentation packs and in the completion of Responses For Proposals (RFPs).
  • Organise and attend new business presentations and periodic Client Service Review meetings with designated RMs.
  • Explore and apply AI to enhance workflows and deliver efficiency benefits across the team.
  • Ensure administrative tasks for the RM team are completed accurately and on time.
  • Cultivate and leverage a strong network across BNY.

What you’ll need to be successful:

  • Bachelor’s degree or equivalent experience.
  • Several years of relevant work experience in CLOs and private credit.
  • Excellent communication, presentation, and negotiation skills; proven ability to influence senior stakeholders and clients.
  • Growth mindset with the ability to further develop leadership and influencing skills; recognised collaborator by colleagues and clients.
  • Strong team orientation, with eagerness to tackle new challenges and work across diverse workstreams.
  • Exceptional time management skills and the ability to perform under pressure, with a track record of delivering against deadlines.

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn 

 Here’s a few of our recent awards: 

  • America’s Most Innovative Companies, Fortune, 2025
  • World’s Most Admired Companies, Fortune 2025
  • “Most Just Companies”, Just Capital and CNBC, 2025


Our Benefits and Rewards: 

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. 

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BFSI

Company

BNYBFSI
Dublin, Ireland

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from BNY's careers site·first seen 31 Aug 2026·last verified 8 Sept 2026·How we source jobs

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