Virtual Coworker·8 days ago
8 days ago
Virtual Customer Service for a Beverage Company in Austalia (Home Based Part Time)
Sign up free to see how well your resume matches this role.
What you'll do
- Triage and manage the Gmail inbox each morning
- Respond to customer enquiries in a casual, friendly and helpful tone
- Manage Shopify customer service enquiries
- Process approximately 20 draft orders per day
- Process orders and generate invoices through Xero
- Confirm order details and ETAs with customers
- Lodge orders with the 3PL warehouse and obtain tracking information
- Update tracking in Shopify and fulfil orders
- Follow up on delivery or order issues
- Send personalised customer thank-you emails
- Manage overdue invoice follow-ups using set templates and cadences
- Maintain accurate Xero records and invoice tracking spreadsheets
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
• Triage and manage the Gmail inbox each morning • Respond to customer enquiries in a casual, friendly and helpful tone • Manage Shopify customer service enquiries • Process approximately 20 draft orders per day • Process orders and generate invoices through Xero • Confirm order details and ETAs with customers • Lodge orders with the 3PL warehouse and obtain tracking information • Update tracking in Shopify and fulfil orders • Follow up on delivery or order issues • Send personalised customer thank-you emails • Manage overdue invoice follow-ups using set templates and cadences • Maintain accurate Xero records and invoice tracking spreadsheets • Assist with monthly Container Deposit Scheme reporting • Schedule and confirm calls and assist with calendar organisation • Provide a brief daily update to the founder covering completed work, orders, customer matters, invoice follow-ups and anything requiring attention
Company
Virtual Coworker
Melbourne, Australia
Company facts come from this company's own listings. We only show what the postings themselves carry.