We are seeking an experienced Virtual Dental Front Office Receptionist / Patient Care Coordinator to join a busy, patient-focused dental practice. This is an excellent opportunity for someone with strong U.S. dental front office experience who enjoys providing exceptional customer service, coordinating patient care, and supporting a fast-paced, multi-provider practice.
The ideal candidate is bilingual (English/Spanish), highly organized, detail-oriented, and experienced with dental scheduling, insurance verification, and patient communication.
What We're Looking For
We're looking for a dependable, patient-focused professional who enjoys helping patients, thrives in a collaborative environment, and takes pride in delivering outstanding service. If you have a strong dental front office background and enjoy working in a fast-paced virtual setting, we'd love to hear from you.
Key Responsibilities
- Manage recall lists and proactively schedule patients for preventive and follow-up appointments.
- Schedule, reschedule, and confirm patient appointments.
- Answer inbound calls and assist with AI receptionist overflow.
- Coordinate patient care and provide exceptional customer service.
- Perform dental insurance verification and eligibility checks as needed.
- Follow up with patients regarding recommended treatment plans after exams.
- Contact and reschedule no-show or missed appointments.
- Maintain accurate patient records within the practice management system.
- Support additional front office administrative tasks as assigned.
- Collaborate with multiple providers to ensure efficient scheduling and patient flow.
Requirements
Required
- 3–4 years of recent experience working in the front office of a U.S. dental practice.
- Bilingual English and Spanish (spoken and written).
- Experience with:
- Patient scheduling
- Recall management
- Dental insurance verification
- Treatment follow-up
- No-show management
- General patient coordination
- Ability to multitask in a fast-paced environment.
- Excellent verbal and written communication skills.
- Strong customer service and organizational skills.
- Comfortable learning new processes and taking on additional responsibilities.
Preferred
- Experience using EagleSoft EMR.
- Experience using the Weave phone system.
- Experience supporting a multi-provider dental practice.
Remote Work Requirements
- Dedicated, quiet home office suitable for HIPAA-compliant work.
- Reliable high-speed internet connection.
- Computer capable of running multiple applications simultaneously.
- Quality USB headset with microphone.
- Backup power and/or internet solution preferred.
Training & Support
- Comprehensive training provided by the practice.
- Direct supervision and ongoing support from the Practice Owner/Doctor.
Benefits
Please note that this is a full-time contractor position (40 hours per week) with a negotiable pay rate depending on skillset and experience. The schedule is Monday through Friday, from 10 AM to 7 PM PST.
