VOR Agent- Automobile

Company Description

MSX International (MSX) is a leading provider of technology-enabled business process outsourcing (BPO) services to OEMs in more than 80 countries. MSXs deep automotive industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost and enhancing customer satisfaction. The companys broad BPO services suite supports OEMs across Warranty and Technical, Parts and Service, Channel Management, Customer Engagement, and Fleet and Mobility. MSX employs more than 5,000 team members worldwide.

Website : http://www.msxi.com

Job Description

Responsibilities:

Responsible for supporting the dealership network on request related to the expediting of service parts orders. Agents will work primarily in Stellantis systems, including a case management tool, parts catalog, parts inventory management, supply chain tools etc.

Request to be handled include among others:
- Upgrade order status
- Place request on dealer behalf
- Dealer to dealer sale

Required background & skills:

• Ability to relate with dealer
• Customer service experience
• Knowledge of automotive processes & parts
• PC literate

Qualifications

EDUCATION and/or EXPERIENCE

•  Minimum 1-3 years automotive technical background with working experience in automotive dealership operations or similar operation is preferred.
• High school diploma or General Equivalency Diploma (GED) is required
• Experience with vehicle service parts release processes preferred
• Analytical ability
• Proficient in MS Word, Excel and PowerPoint

Additional Information

This role requires you to work in Night shift from 5:30 pm to 2:30 am.

MSX International has been a trusted partner to leading automotive OEMs and mobility companies worldwide, providing strategic support to transform retail operations. With a strong foundation built on Dealer Performance Improvement, Repair Optimization, and Consumer Engagement, we empower businesses by integrating people, processes, and technology to drive measurable success. As the mobility industry undergoes rapid transformation, MSX International stands as a catalyst for innovation, equipping clients with cutting-edge tools and deep industry expertise to navigate evolving market dynamics. MSX International remains the go-to partner for leading automotive OEMs, offering innovative, research-driven strategies to elevate retail operations and accelerate business growth.