Humana·2 days ago
2 days ago
VP, COE Client Services
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What you'll do
- Lead Humana’s Contact Center of Excellence
- Drive strategy, transformation, and performance across high-volume enterprise call centers
- Oversee enterprise standards, governance, and omnichannel optimization
What they're looking for
- Extensive experience in contact center operations and transformation
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
We are looking for an executive to lead Humana’s Contact Center of Excellence, driving strategy, transformation, and performance across high-volume enterprise call centers. Oversee enterprise standards, governance, and omnichannel optimization. Ideal for a senior leader with extensive experience in contact center operations and transformation.
Skills
- contact center strategy
- enterprise transformation
- governance
- omnichannel experience design
- customer experience improvement
- performance management
- analytics
- kpi development
- crm
- automation
- ai enablement
- workforce optimization
- business case development
- investment prioritization
- regulatory compliance
- operational risk management
- cross-functional leadership
- executive influence
- change management
- data-driven decision making
- process improvement
- healthcare administration
- financial acumen
- talent development
- succession planning
- knowledge management
- product management
- stakeholder management
- stakeholder alignment
- continuous improvement
Company
Humana
Remote, Kentucky
Company facts come from this company's own listings. We only show what the postings themselves carry.