At First PREMIER Bank and PREMIER Bankcard, we’ve created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hard work.
We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! See some of our epic celebrations and employee recognitions.
Considered one of the nation’s strongest financial organizations, we’ve achieved our success by embodying the views and values of The PREMIER Way. From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace. We believe in investing in our employees, their families and our communities.
Job Description:
Location: Sioux Falls, SD
Shift: Monday - Friday 8:00 AM to 5:00 PM
Company: First PREMIER Bank
About the Role
To lead and oversee the banks collections operations, ensuring the effective recovery of outstanding debts while maintaining compliance with regulatory standards. This role involves developing and implementing strategies to minimize delinquency rates and managing a team of collections professionals ensuring that collection representatives comply with bank policies and collections laws and regulations nationwide.
Job Duties and Responsibilities
Essential duties and responsibilities include the following. Other duties may be assigned.
- Provide operational support services and sometimes act as first-line supervisor.
- Supervise and monitor the work of a team to ensure that processes and procedures are properly implemented and that the team is achieving defined objectives and standards including call distribution, employee productivity, quality and effectiveness of collections strategies and techniques.
- Provide coaching to team members with questions/concerns on individual accounts.
- Resolve challenges from internal or external customers by providing information on complex processes.
- Contribute to the development and delivery of policies, guidelines, and protocols to ensure the company complies with regulations and good practice.
- Assess individual performance, conduct performance evaluations, and manage salary adjustments.
- Provide recommendations for new hires or replacements based on thorough interviews to assess the candidates’ qualifications and fit for the role.
- Interviews, hires, and trains new staff. Provides constructive and timely performance reviews. Handles discipline and termination of employees in accordance with company policy.
Skills and Qualifications
- Demonstrates comprehensive skill to express ideas, request actions, formulate plans, and policies by means of clear and effective verbal and written communication.
- Functions with high expertise to interpret and apply knowledge of laws and regulations.
- Works with full competence to monitor, interpret and understand policies and procedures and ensure their alignment with organizational strategies and work objectives.
- A bachelor’s degree in a related field is preferred, along with a minimum of 2 years of supervisory or management experience.
- Candidates must possess comprehensive knowledge of the Uniform Commercial Code (UCC), various state statutes and laws, and the Fair Debt Collection Practices Act (FDCPA).
- Strong understanding of the loan process and related systems is required. Full knowledge of the bankruptcy process is also essential.
Competitive Benefits Package
- Full medical benefits when working 20+ hours per week
- Traditional and High Deductible health plan options available
- FREE dental and vision coverage
- Generous Paid Time Off plans
- 401(k) – dollar-for-dollar match up to 5% of total compensation
- Special discounts and offers for events at the Denny Sanford PREMIER Center
- PREMIER Wellness Program
- Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year
- Fun Employee Parties
Our Culture
- We have an emphasis on personal success, respect, health, wellness, fun and giving back
- Employees are rewarded, valued, and celebrated for hard work.
- Career advancement opportunities is a way PREMIER leaders show they care.
- Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more.
